Operation Manager
Food & Entertainment Co. (Mille Feuille Bakeries)
Total years of experience :17 years, 4 months
a) Prepare annual operating plans and Budgets to deliver expected results.
B) Develop the business process, work flow, support model and SOPs for our business unit.
c) Ensure the implementation of Services
processes in all the locations.
d) Ensure the adherence of the product
processes to the relevant Management Information System
e) Suggest opportunity to increase our unit
revenue & margin; prepare plans and execute accordingly
f) Controls the Services expense budget and
generates savings.
g) Lead the repair of damaged items; prevent
accumulation
h) Maintain strong relations with the
suppliers’ service centers.
i) Tracks our product customers’ satisfaction on daily basis (KPI) and resolve related Gaps.
j) Handle all customer complaints to immediate resolution.
k) Hire, train, qualify and develop the Services teams to enable them to perform to their maximum capacity.
l) Manages and solves all personnel related issues impacting our team to retain them and improve their moral.
m) Leads the execution of the strategic growth plans and expansion of our unit.
n) Complete and maintain the Services infrastructure (Technical points, Work stations and tools)
HR Operations - General
• Developing HR objectives to support achievement of company strategy.
• Managing recruitment, compensation, training, career development, performance & reward management and personnel administration functions.
• Attract, develop and retain the highest Caliber of employees available for the company by conducting the full recruitment process including needs job posting, selection and interviewing as well as hiring procedure.
• Identify, select, develop and deliver trainings to all levels of the company to ensure employees are equipped with the necessary skills and experience to achieve optimum performance.
• Cooperate with training organizations to provide employees with outside training programs necessary for their personal and professional development.
• Establish a performance appraisal system for the whole company and ensure circulation and completion of appraisals in timely manner.
• Create succession plans as well as career plans for all employees to motivate them to work hard to reach the next step in their career.
• Develop a competitive compensation strategy that will enable the company to attract, motivate and retain a high calibre of employees.
• Retain all employee files and ensure they are completed and updated constantly.
• Circulate, monitor and develop company policies and procedures in location to ensure consistency with company and effective work procedures.
• Ensure Human Resource Departments comply with Organisation policies and processes, practices and systems, and maintain Organisation high standard of work and work ethic.
• Lead the whole recruitment process for the Company project’s needs by leading the team to monitor the position classification, recruitment, Saudization and employee selections are accomplished within acceptable time frames and in accordance with established guidelines and policies.
• Direct a variety of HR related programs to ensure that the Company current and future requirements are met and that Employees are recruited, managed, trained, evaluated and rewarded in accordance with global HR strategy.
• Contribute to strategic planning and decision making.
• Lead the development and implementation of a comprehensive HR departmental annual business plan and budgets.
• Oversee on an implementation of practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale.
• Work with top management to set long-term goals and strategies.
• Direct the process of organizational planning and structure, job design, and manpower forecasting throughout the company.
• Oversee on an implementation of manpower planning and recruitment activities and Saudization.
• Responsible for employees Medical Insurance, End of Service, Benefits, employment contracts, terminations, and all other miscellaneous records.
• Ensure compliance with company, and country regulations at all times.
• Manage all HR related processes such as employee grievances and counselling. Monitor and report on employee complaints/satisfactions.
• Administer and manage company’s HRIS ensuring employee data is accurate and up-to-date.
• Implemented changes to records and reports promptly at management and clients’ requests.
• Design, develop and implement systems and policies such recruitment, training, health insurance, working hours, performance appraisals, and leaves.
• Evaluate various HR support systems to ensure that they meet the business needs of the HR Department.
• Support Business Unit managers in HR related tasks such as objective setting, development plans, promotions and appraisals.
• Administer payroll, Collect, verify and administer all expenses and/or deduction.
• Administer incentives, bonuses and other benefits in a timely manner and as per current policy.
• Oversee on reports based on payroll data as requested by management, accounting and finance.
Resourcing & Orientation:
• Phone interviewing candidates, Implement language & IT testing.
• Building Job Descriptions.
• Adding job ads on co. website.
• Meet and deliver on-board presentations for the new comers.
• Ensure all incoming employees’ requests are appropriately resolved.
• Handle Terminations and Final Interviews with Personnel and Finance Team.
HR Administrator
• Maintain and support HR module and workflows.
• Provide advice and real-time help for all HR-related issues.
• Solid experience in HR Module, ideally including Time Management.
• Preparation of training documentation and training of users.
• Ensuring the integrity of employees feed into JDE & follow-up with their utilization.
• Developed and maintaining employees JDE handbook.
Performance Management
• Help Administer Performance Management System IPMS.
• Help conduct mid-year and end of year reviews to generate reports.
• Assist employees setting/assess goals, competencies, and training needs.
• Classifying employees into different merit increase categories to go in-consistent with the global merit scheme & budget.
Payroll - Attendance & Overtime
• Supervise & control the employees’ attendance system, policies and procedures.
• Linking employees’ chargeable utilization with local overtime hours.
• Prepare monthly overtime calculations, new hires, and terminations reports.
• Review methods, recommend and do system enhancements.
• Provide expertise in areas (e.g. HR processes, policies, and transactions).
• Run monthly reports thru Payroll for all Dept. Check, Track & Correct an Error.
• Prepare HR letters, expatriates’ meet & assist, training records.
• Provide analytical support for managers & employees in the area of HRD related matters, including data management.
• Strongly nominated as HRD Payroll Spec to lead SAP team to extract & check the main ideas.
HR Competencies
• Credible Activist: Deliver results with integrity; share Information, builds relationships of trust.
• Operational Executor: Implementing workplace policies and ensuring consistent application, and advancing HRD Technology.
• Culture Steward: Facilitating change, developing employee engagement.
• Business Ally and Enabler.
• Excellent Communication, Presentation, Leadership Skills.
• Creative with Helicopter view, Prioritize Work and to Multi-Task within Specific Deadlines.
CREATIVE & SOLUTIONS:
• Developed a Full Payroll overtime calculation system with error tracking tool.
• Applicant Tracking Tool, Meet & Assist & Transfer tool for expatriates.
• Proposed and supervised the go-live of e-Leave management system.
• Developed different forms to ensure the flow of work.
• Developed English Test, Office test for new candidates.
• Mentoring Evaluation tool.
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