Multi Unit Manager
Dome Pizzeria
Total years of experience :9 years, 9 Months
• Orchestrated operational management, overseeing stock, equipment, supplies, and building maintenance, ensuring a clean and secure environment.
• Spearheaded financial management, successfully adhering to budgets, boosting profitability, and exceeding sales targets. Managed payroll administration.
• Demonstrated effective people management by recruiting, training, motivating, and developing staff to achieve goals. Coordinated staff schedules and maintained hygiene standards.
• Ensured adherence to health and safety regulations, maintaining exceptional hygiene standards and enhancing customer satisfaction.
• Instituted company policies and ethics, fostering a culture of excellence and customer-centric service.
• Proactively handled and resolved customer complaints, strengthening customer relationships.
• Devised and executed marketing campaigns to drive business growth, contributing to daily, weekly, monthly, and annual forecasts.
• Prepared comprehensive reports and performance analysis, regularly reporting to Area Managers and Head Office representatives.
• Cultivated community relationships and aligned with corporate social responsibility initiatives.
• Took full ownership of financial controls, team training, and employee screening, contributing to operational excellence.
• Provided strong leadership, motivating, coaching, and training team members to achieve outstanding operational performance.
• Managed day-to-day operations, overseeing labor, inventory, supplies, and team development.
• Analyzed sales, labor, inventory, and costs consistently, implementing corrective actions to meet margin and sales growth targets.
• Demonstrated proficiency in Profit & Loss management, ensuring cash control, inventory maintenance, and financial reporting accuracy.