Warehouse Supervisor
Gulf Agency Company Qatar W.L.L
Total years of experience :17 years, 11 Months
Primary responsibilities include:
• Planning, organizing, and managing operations, Coordination between all applicable parties for Warehousing activity & reports directly to the Contract Logistics Manager. Specific responsibilities of the Warehouse Supervisor include, but are not limited to, the following:
Responsibilities -
• Manage daily schedules, employee shifts, and time-off requests.
• Assign duties to employees and measuring and reporting the effectiveness of warehousing activities and employee’s performance.
• Train and integrate new workers.
• Provide guidance and feedback to employees when needed.
• Ensure industry rules and regulations are followed.
• Handle customer and employee complaints
• Resolve conflicts between employees.
• Organizing and maintaining inventory and storage area.
• Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring quality of goods.
• Ensure shipments’ and inventory transactions’ accuracy.
• Maintain items record, document necessary information, and utilize reports to project warehouse status.
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Confer and coordinate activities with other departments.
• Order materials needed for Pick & Pack.
• Control of Forklift Truck management to ensure full operational capacity and achieve daily targets.
• Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures.
Warehouse Coordination -
• Currently Managing 13, 000 square meter WH facility & supervising 20 Employees.
• Coordinate warehousing and inventory components of the organization.
• Ensure warehouse is organized, presentable, and safe always.
• Organize the timing, quantity, and spacing of goods into warehouse.
• Monitor warehouse space and quantities of Inbound & Outbound shipments.
• Develop systems & Procedures to maintain warehouse consistency.
• Study warehousing and inventory management industry issues and trends.
• Ensure Special project deadlines are met by observing Warehouse Management System priorities.
• Conferring with other supervisors to coordinate activities of individual departments and serving internal customers.
• Giving proper training to all the warehouse personal to improve the warehouse activities.
• Organizing and processing customer orders making sure that truck departure timelines are met.
• Involve in a feasible study in implementing optical bar cording system.
• Responds quickly and practically to emergencies, crises, or unexpected problems during the shift.
• Identify errors and eliminate root cause using robust countermeasures.
• Ensure security of Warehouse environment and maintain access control, ensuring 5S housekeeping standards are always maintained.
Inventory Coordination
• Assess quality and nature of goods used as inventory.
• Monitor inventory tracking system accuracy.
• Utilize monthly inventory reporting to anticipate supply needs.
• Understand inventory levels and work with Inventory Controller - Contract Logistics and Distribution to help generate sufficient levels of supplies.
• Responsible for location and inventory lookup Maintaining 100% location survey doing daily spot check.
• Introduced innovative stock control procedures in partnership with stakeholders and as result inventory security increased by over 90%.
• Involve in the planning and execution of the mid & year end stock-take with the end customer and achieved 100% accuracy.
Primary responsibilities include:
•Planning, organizing, and managing operations, Coordination between all applicable parties for Warehousing activity & reports directly to the Contract Logistics Manager. Specific responsibilities of the Warehouse Coordinator include, but are not limited to, the following:
Teamwork & Communication -
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•Embrace, support, and promote the vision and strategic plan of the organization.
•Provide regular updates to the Contract Logistics Manager & Supervisor and members of the Management Team regarding warehouse activities.
•Effectively communicate with management, co-workers, and volunteers.
•Use and promote technology to aid communication and operations.
• Prepare monthly status reports detailing all tasks and activities accomplished, in- progress and anticipated in the next month in addition to any problems or issues.
•Developed and instituted systems designed to enhance customer service as a result customer satisfaction index grew by over 50%.
•Oversaw the logistic operations and routes of several drivers & Multiple projects.
Warehouse Coordination -
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•Currently Managing 3000 square meter WH facility & supervising 04 Employees.
•Coordinate warehousing and inventory components of the organization.
•Ensure warehouse is organized, presentable, and safe always.
•Organize the timing, quantity, and spacing of goods into warehouse.
•Monitor warehouse space and quantities of Inbound & Outbound shipments.
•Develop systems & Procedures to maintain warehouse consistency.
•Study warehousing and inventory management industry issues and trends.
•Ensure Special project deadlines are met by observing Warehouse Management System priorities.
•Conferring with other supervisors to coordinate activities of individual departments and serving internal customers.
•Giving proper training to all the warehouse personal to improve the warehouse activities.
•Organizing and processing customer orders making sure that truck departure timelines are met.
•Involve in a feasible study in implementing optical bar cording system.
Inventory Coordination -
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•Assess quality and nature of goods used as inventory.
•Monitor inventory tracking system accuracy.
•Utilize monthly inventory reporting to anticipate supply needs.
•Understand inventory levels and work with Supervisor - Contract Logistics and Distribution to help generate sufficient levels of supplies.
•Responsible for location and inventory lookup Maintaining 100% location survey doing daily spot check.
•Introduced innovative stock control procedures in partnership with stakeholders and as result inventory security increased by over 90%.
•Involve in the planning and execution of the mid & year end stock-take with the end customer and achieved 100% accuracy.
Primary responsibilities include:
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• Planning, organizing, managing operations, supporting sales efforts and coordination between all applicable parties for ocean freight NVOCC export / import shipments. Directly reporting to Manager Operations / Business Development.
• Negotiating rates with shipping lines / NVOCC operators and choosing the best service based on their level of service, rates & reliability of carrier.
• Ensures service commitments are achieved and maintained in accordance with client and company objectives.
• Ensure documentation process is completed on timely manner.
• To ensure that the quality system / ISO is implemented and maintained within area of responsibility.
• Prepares, issues, and submits documentation to ensure proper exportation of client FCL and/or LCL shipments.
• Provides clients with advice concerning terms of delivery, payment, insurance and all other ocean freight export / import services affecting client needs.
• Ensures invoicing of rendered services is completed accurately and in a time frame consistent with company policy.
• Preparing and maintaining and reviewing reports on monthly, quarterly and yearly basis.
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Job Specifics in relation to the Customer:
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• Action local rate inquiries - Obtain rates through the Service Suppliers / Overseas stations.
• Action overseas rate inquiries (Nominations / Tenders) - Obtain rates through Service suppliers.
• Forwarding Service proposal / quotation to Customers.
• Filing Buy (imports) & sell rates, registering customers on System and generating codes
• Setting up Standard Operating Procedures (SOPs) for the Customer.
• Appropriate numbering (ISO) of all documentation which goes to the Customer (E.g.quotations) and Operations.
• Maintenance of Individual Customer files.
• Obtaining forthcoming shipment details from customer & planning.
• Customer issues in relation to all job related activities which are undertaken by APLL. (E.g. service, rate & invoicing issues).
• Maintain monthly reports based on Customer (Performance reports).
• Customer Complaints to be logged and investigated within the stated time parameters.
• Plan and conduct weekly / month Customer visits.
• Friendly but professional handling is a must at all times. Verbal communication must be documented wherever appropriate via e-mail, fax or letter.
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Job Specifics in relation to the Internal Customer
(APLL Operations / Overseas APL Logistics Stations) :
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• Dissemination of information to Operations & Finance in relation to the business secured. (E.g. Service proposal / Buy & Sell rate codes / SOPs / Credit terms).
• Coordination of all Customer shipments between all internal parties.
• Conduct correspondences with the overseas stations in relation to the execution of the shipment.
• Intervene to sort out Operational / Finance issues that may arise during the course of executing the shipment.
Primary responsibilities include:
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*Planning, organizing, managing operations, supporting sales efforts and coordination between all applicable parties for ocean freight NVOCC Export / Import shipments. Directly reporting to Manager Operation / Business Development.
*Ensures service commitments are achieved and maintained in accordance with client and company objectives.
* Ensure documentation process is completed on timely manner.
*To ensure that the quality system / ISO is implemented and maintained within area of responsibility.
*Prepares, issues, and submits documentation to ensure proper exportation of client FCL or LCL Imports & Exports shipments.
*Provides clients with advice concerning terms of delivery, payment, insurance and all other ocean freight Export / Import services affecting client needs.
*Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
*Preparing and maintaining and reviewing reports on monthly, quarterly and yearly basis.
*Action local rate inquiries - Obtain rates through the Service Suppliers / Overseas stations.
*Action overseas rate inquiries (Nominations/Tenders) - Obtain rates through Service suppliers.
*Forwarding Service proposal / quotation to Customers.
*Filing Buy (imports & Exports) & sell rates, registering customers on System and generating codes.
*Appropriate numbering (ISO) of all documentation which goes to the Customer (E.g.quotations) and Operations.
*Maintenance of Individual Customer files.
*Obtaining forthcoming shipment details from customer & planning.
*Customer issues in relation to all job related activities which are undertaken by DHL.
(E.g. service, rate & invoicing issues).
*Customer Complaints to be logged and investigated within the stated time parameters.
*Coordination of all Customer shipments between all internal parties.
*Conduct correspondences with the overseas stations in relation to the execution of the shipment.
*Intervene to sort out Operational / Finance issues that may arise during the course of executing the shipment.
*Planning, organizing, managing operations, supporting sales efforts and coordination between all applicable parties for ocean freight NVOCC Export / Import shipments. Directly reporting to Manager Operation / Business Development.
*Ensures service commitments are achieved and maintained in accordance with client and company objectives.
*Ensure documentation process is completed on timely manner.
*Prepares, issues, and submits documentation to ensure proper exportation of client FCL and/or LCL shipments.
*Forwarding Service proposal / quotation to Customers.
*Maintenance of Individual Customer files.
*Coordination of all Customer shipments between all internal parties.
*Conduct correspondences with the overseas stations in relation to the execution of the shipment.
Completed OTHM (UK) - LEVEL-7 Programme. (TOTAL CREDIT ACHIEVED - 120) (TOTAL ECTS CREDIT ACHIEVED - 60) (GRADING TYPE - PASS) Subject Covered as below. UNIT 01: SUSTAINABLE OPERATION MANAGEMENT UNIT 02: LOGISTICS MANAGEMENT. UNIT 03: PROCUREMENT AND SUPPLY MANAGEMENT. UNIT 04: SUPPLY CHAIN PLANNING,MODELLING & ANALYTICS. UNIT 05: BUSINESS RESEARCH METHODS. UNIT 06: SUPPLY CHAIN AND OPERATIONS STRATEGY.