Mohsin Raza Mughal

Sales Support Admin/ Operations

at Emirates Motor Company -Al Fahim Group of Companies (Dealer of Mercedes Benz)

Location: Abu Dhabi, United Arab Emirates , Emirates Motors Company
Company Industry: Automotive
Job Role: Administration
August 2011 - Present

• Generate Monthly Sales orders and Invoices via ADP Autoline Kerridge Application.
• Managing the project management system.
• Preparing Purchase Order, Performa Invoice for processing of customer orders.
• Coordinate with shippers for scheduling of ship... See more

• Generate Monthly Sales orders and Invoices via ADP Autoline Kerridge Application.
• Managing the project management system.
• Preparing Purchase Order, Performa Invoice for processing of customer orders.
• Coordinate with shippers for scheduling of shipments.
• Order the vehicles as per customer specifications & requirements at AFAB Evolution system.
• Preparing market outlook Strategy and Intelligence reports and presentations.
• Updating the arrivals in stock and retail every week in Market Analysis & Report System (MARS) Application.
• Analyzing budget, Forecast & Actual figures volumes on provide summary/recommendations.
• Creating and manage Customer Relation Management (CRM) database for Management.
• Coordinate with Workshop team for delivery and installation of necessary items.
• Keeping records of sales targets and actual figures and compiling them into reports for management.
• Coordinate and arrange with Logistics for clearance of vehicles from Port.
• Reconciliation with accounting revenue, Budget and expenses with Finance department.
• Communicate with Sales team for Customer and stock orders.
• Preparing Front Line Incentive Policy (FLIP) every end of the month for Sales Consultant, Sales Supervisor & Sales Manager.. See less

Warranty Assistant (Claims) Administrator

at ALI & Sons Co. LLC(Dealer of Audi, Volkswagen, Porsche & Skoda)

Location: Abu Dhabi, United Arab Emirates , Ali and Sons Co. LLC
Company Industry: Automotive
Job Role: Administration
June 2008 - July 2011

• Receiving job cards from workshop for warranty claims.
• Processing warranty claims through SAGA/02 online.
• Preparing all the warranty claim invoices according to their functions.
• Performing additional tasks and takes on other responsibilities as di... See more

• Receiving job cards from workshop for warranty claims.
• Processing warranty claims through SAGA/02 online.
• Preparing all the warranty claim invoices according to their functions.
• Performing additional tasks and takes on other responsibilities as directed by Warranty Manager or Service Manager.
• Submitting goodwill requests as applicable for consideration by the manufacturer.
• Access to various tools provided by VW AG & AUDI AG, namely SAP Database Management ELSA, ELSA-PRO, SAGA-02, CITRIX ORION, RECALLS, and familiarity with ETKA-Parts catalogue.
• Monitoring all recalls and service campaigns completion for ensuring warranty operations.
• Following all warranty claims issues policy of dealership & factory guidelines.
• Ensuring excellent quality of warranty processing to rejection and outstanding amounts and to repayment from Factory.
• Checking and controlling of warranty spare parts for audit carried out by manufacturer.
• Preparing of Credit Note and Warranty Claims Direct Credit Sales Report (DCSR) monthly/quarterly reports to the accounts department. See less

Customer Services Representative

at Arwen Tech (Pvt.) Ltd Karachi

Location: Karachi, Pakistan , Arwen Tech (Pvt.) Ltd 37-G PECHS Karachi
Company Industry: Customer Service
Job Role: Customer Service
November 2007 - April 2008

• Responsible for lodging, forwarding and rectifying complaints regarding the civic problems from all over the Karachi.
• Responsible for giving the best and convenient services to the customers.
• Perform additional tasks like guiding citizens towards o... See more

• Responsible for lodging, forwarding and rectifying complaints regarding the civic problems from all over the Karachi.
• Responsible for giving the best and convenient services to the customers.
• Perform additional tasks like guiding citizens towards our online portal: www.karachicity.gov.pk
• Responsible for satisfying citizens about the development of Karachi performed by City District Government Karachi (CDGK).. See less

Operations & Remittance Internee

at Government National Bank of Pakistan

Location: Karachi, Pakistan , Karachi
Company Industry: Banking
Job Role: Accounting/Banking/Finance
June 2007 - August 2007

• Filling of bank account opening form.
• Preparation of accounts payable & bank payment vouchers.
• Clearing of cheques.
• Preparation of debit & credit notes vouchers.
• Record keeping.
• Preparation of cash book.

Master's degree , Masters of Commerce(M.Com)

at University of Sindh

Location: Hyderabad, Pakistan
Completion Date : November 2009
GPA: 55

Bureau Veritas (IRCA-UK), Abu Dhabi, UAE

Duration: 4 days - ( From 17 February 2013 To 21 February 2013 )

Type of Training: ISO 9001:2008 QMS Auditor/Lead Auditor Course (IRCA 2245)

Certificate: ISO 9001:2008 QMS Auditor/Lead Auditor Course (IRCA 2245)

Valid From: February 2013 To: February 2016

Daimler Middle East Levant (DMEL) Dubai,UAE

Duration: 1 day - ( From 16 October 2012 To 17 October 2012 )

Type of Training: Application for Automotive Business(AFAB) Evolution Odering system

Certificate: AFAB Evolution - Ordering/Production of vehicles from Daimler(Germany)

Daimler Middle East Levant (DMEL) Dubai,UAE

Duration: 1 day - ( From 21 February 2012 To 22 February 2012 )

Type of Training: Sales Administrator Workshop, Dubai Millienium Hotel,UAE

Certificate: Sales Administrator Workshop from Daimler Middle East Levant (DMEL)

English

Level: Expert  |  Experience: More than 10 years  |  Last Used: 1 month or less

Hindi

Level: Beginner  |  Experience: 10 years or less  |  Last Used: 1 month or less

Urdu

Level: Expert  |  Experience: More than 10 years  |  Last Used: 1 month or less