Mona Emam, Head Trainer

Mona Emam

Head Trainer

Arex Group

Location
Egypt
Education
Bachelor's degree, Business Administration Banking
Experience
12 years, 7 months

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Work Experience

Total years of experience :12 years, 7 months

Head Trainer at Arex Group
  • Egypt - Cairo
  • February 2022 to April 2022

Coordinating staff and internal resources
Managing project progress and adapting work as required
Ensuring projects meet deadlines
Managing relationships with clients and stakeholders
Designing and signing off on contracts
Conducting project reviews and creating detailed reports for executive staff
Managing large and diverse teams
Securing growth opportunities and initiating new projects

Personnel Assistant at HO2 Studios
  • United Arab Emirates - Dubai
  • February 2021 to January 2022

Records information and answer questions for employees
Researches information about absences or job performance
Updates the appropriate forms, including Notice of Personnel Action, when changes in employment occur. (For example, an employee receives a promotion or adds a family member)
Prepares reports for the Director
Perform a variety of other clerical duties, including answering telephone calls or letters
Sends out announcements of job openings or job examination

Project Manager at Selica International LTD
  • Egypt - Cairo
  • January 2019 to January 2021

Coordinating staff and internal resources
Managing project progress and adapting work as required
Ensuring projects meet deadlines
Managing relationships with clients and stakeholders
Designing and signing off on contracts
Conducting project reviews and creating detailed reports for executive staff
Managing large and diverse teams
Securing growth opportunities and initiating new projects

Office Manager at Al Awad Group
  • Egypt
  • January 2015 to January 2017

Point person for maintenance, mailing, shipping, supplies, equipment, bills,
and errands
Organize and schedule meetings and appointments
Partner with HR to maintain office policies as necessary
Organize office operations and procedures
Coordinate with IT department on all office equipment
Manage relationships with vendors, service providers, and landlord, ensuring
that all items are invoiced and paid on time
Manage contract and price negotiations with office vendors, service providers,
and office lease
Provide general support to visitors
Responsible for creating PowerPoint slides and making presentations
Manage executives' schedules, calendars, and appointments
Responsible for managing office services by ensuring office operations and
procedures are organized, correspondences are controlled, filing systems are
designed, supply requisitions are reviewed and approved, and that clerical
functions are properly assigned and monitored
Establish a historical reference for the office by outlining procedures for
protection, retention, record disposal, retrieval, and staff transfers
Ensure office efficiency is maintained by carrying out planning and execution of
equipment procurement, layouts, and office systems

Manager of Tourism at Eict Tours
  • Egypt - Cairo
  • January 2007 to January 2012

Make reservations for accommodation, transportation, and activities as required and consistently deliver a high level of customer service and passenger satisfaction
Provide leadership for travelers and responsible for their well-being
Deal directly with passenger issues and concerns
Maintain daily expenditure accounts, retain, receipts and keep expenses within the trip budget provided
Assist and accompany travelers during optional activities and meals Plan, Create, Arrange and operate tour travel programs
Organize vacation and holidays packages by coordinating and negotiating with airlines hotels and ground transportation services Tour Guide and sightseeing providers
Make reservations for accommodation, transportation, and activities as required
Consistently deliver a high level of customer service and passenger satisfaction
Provide leadership for travelers and responsible for their well-being
Deal directly with passenger issues and concerns
Engage in rural, cultural, heritage, argic tourism, and public
Lands and arts communications. Work with rural
Regional co-ops and marketing partners via written,
Verbal and email correspondence. Coordinate regular
Conference calls/meetings with rural cooperative
Marketing committees/partners, including attendance at
Meetings to plan develop and implement
Programs as determined by consensus building.

Tour Leader & Operator at Compass Travel Agency
  • Egypt - Cairo
  • February 2007 to January 2009

Plan, Create, Arrange and operate tour travel programs
Organize vacation and holidays packages by coordinating and negotiating with airlines hotels and ground transportation services Tour Guide and sightseeing providers

Ticketing and re-booking passengers, boarding flights, dealing with planning a schedule for the customers, and helping them reach their destination via the best route and at the lowest cost. B12

Education

Bachelor's degree, Business Administration Banking
  • at Modern Academy
  • June 2003

the very happy feeling when you spent 4 years with project and you still save to your level

Specialties & Skills

Microsoft Word
Internet Tools
Microsoft PowerPoint
Microsoft Excel
MEETING FACILITATION
NEGOTIATION
BUDGETING
CUSTOMER SERVICE
LEADERSHIP
MANAGEMENT
MARKETING
TRANSPORTATION

Languages

Arabic
Expert
English
Expert
French
Expert