HR MANAGER
Human Synergy
Total years of experience :6 years, 3 Months
A consultive Firm named Human Synergy in Hyderabad (05/2012 - 05/2013)
HR MANAGER \[05/12 - 05/13\]
Partner with Strategic team on workforce planning, succession planning, and skills assessment
• Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience.
• Work with line managers, Directors and employees to address all types of employee relations issues ensuring a balance in representing all parties interests
• Assess business units human resources training needs and conduct 1:1 and/or group training sessions as appropriate
• Implement/administer/interpret corporate policies/programs/procedures
• Plan, manage and provide continuous improvement to all aspects of the client organization and leadership review process and the strategic objectives therein. This includes both annual and mid-year processes which focus on performance management and talent development.
• Partner with managers to retain, develop and motivate people to achieve their fullest potential.
• Working with business groups assess, create and implement innovative solutions for a variety of employee engagement initiatives within client group
• Provide ongoing support to the leadership team on human resources related matters, policies and procedures
• Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling.
• Ability to influence and partner with different levels of the organization to achieve results
• Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative
• Demonstrated ability to coach managers and supervisors to use company best practices for maximum effectiveness
• Excellent written, verbal communication, interpersonal skills; high quality document and report preparation
• Excellent presentation skills and knowledge of employment laws
• Proven ability to successfully work as a team member and to build and maintain a positive work environment across the network
• Experience working in an entrepreneurial environment requiring strong multi-tasking abilities.
• Worked for various clients on different assignments within HR facet. Worked with IT companies -
ny Private Limited, Emisol Technologies Private Limited, Manufacturing Company - Silmax India Private Limited, Retail Companies - Realshoppee India Pvt Limited, Karni Jewellers, Govt Organization - FAPCCI and many other consulting assignments.
TEAM LEAD - OPERATIONS cum HR\[04/2010 - 07/2011\]
• Responsible for managing the service level targets of 19 countries for client ABB through motivating staff towards performance, consistently achieving and surpassing Key Performance Indicators.
• Excellent knowledge of entire scope of support.
• Encouraging the highest possible standards of customer service from the team and maintaining the smooth day-to-day operations.
• Good Understanding of Excel and other reporting tools.
• Responsible for building and maintaining knowledge base for the team.
• Interact with sending GEO counterparts for any escalation and perform RCA.
• Handling and swiftly resolving customer complaints/escalations in a professional and effective manner.
• Rigorous team player with willingness to learn and drive to achieve.
Partner with the team to communicate and educate on Organizational HR policies, procedures, and compliance.
• Provide guidance and consultation to the team members on implementation of various HR programs.
• Excellent verbal and communication skills.
• Responsible for conducting trainings round the clock for new hires.
• Provide guidance in maintaining the Service Quality Customer Service Standards for the account above 90%.
• Supporting management and staff to help create their own successful and productive team and become effective team leaders.
• Continuous effort towards process improvement to attain high standards.
• Ability to multitask and keep calm under pressure and build & maintain positive, productive inter-departmental working relationships.
• Created and implemented innovative solutions for a variety of employee engagement initiatives for various accounts.
• Track every day Service Level Targets, aggregate metrics and provide regular reporting and maintain project plans, timelines and logs of all running programs.
• Handled performance reviews and implemented reward programs for various accounts within a project.
USER ADMIN \[04/2009 - 04/2010\]
Performed administrative tasks such as Password resets/create/suspend/grant/revoke/delete/modify privileges for the Distributed, Mainframes and Client Oriented Web Applications for the client.
• Served as L2 admin for privileged projects
• Maintained audit ready posture at all times.
• Played additional role as dispatcher to ensure service level targets are met & exceeded.
• Played additional role as auditor of knowledge base.
SENIOR TECHNICAL SUPPORT ANALYST \[02/2007 - 03/2009\]
• Provided L2 technical support for all IBM supported applications such as Lotus Notes, manage now, Lotus mobility client, etc.
• Good understanding of Operating systems and network connectivity issues
• Part of Jazz team in resolving complex issues
• Involved in generation of daily reports for the team.
• Played additional role as a trainer in training new bees in team.
• Been a consistent top quartile performer.
24/7 CUSTOMER Pvt., Ltd (06/2006 - 02/2007)
TECHNICAL SUPPORT REPRESENTATIVE
• Involved in providing technical support and handling payment transactions.
• Provided support in instructing onsite technicians during hardware installations.
• Played additional role of quality analyst in auditing tickets created by agents.
• 2002 - 2006 Graduated in Bachelors of Computer Science Engineering, JNTU.