Senior Manager Kuwait, Bahrain & Beirut
Servcorp
Total years of experience :13 years, 1 month
• Responsible for Kuwait, Beirut and Bahrain markets. Focused on sales, customer service and maximizing profits.
• Responsible for UAE, Qatar, Bahrain and Turkey markets.
• Managed a team in each location and focused on increasing sales, enhancing customer service, increasing services revenue and maximizing profit.
• Conducted interviews and recruited managers.
• Conducted one-on-one training with each manager using the three training models: Sales, Stabilizing and Maximizing Profit.
• Conducted training on our systems such as CRM (Customer Relationship Management) and Otiis billing system.
• Focused on sales conversion ratio in each location and guided each manager to reach their net operating profit targets by the end of the financial year.
• Prepared yearly projections for each location and discussed it with the managers.
• Discussed profit and loss statements with each manager and analyzed the operating revenue and total expenses.
• Discussed quarterly marketing plan with each team member and provided them with ideas on how to increase enquiries.
• Analyzed competition reports from each location.
• Travelled to each location to assess sales, customer service and net profits.
• Moved to Abu Dhabi and Qatar to hire and train new management team resulting in increased net profits.
• Exceeded net profit targets in 2010 and 2011.
• Reported directly to General Manager of the Middle East Region.
• Focused on sales and maintained targets of 100% occupancy at Emirates Towers’ office space consisting of a total of 80 offices on two floors. Managed to increase occupancy from 50% to 100%.
• Managed a team of 12 which consisted of sales managers, personal assistants, receptionists and office assistants.
• Trained sales managers on how to sell offices by focusing on qualifications, dealing with objections, knowing your competition and closing deals.
• Worked with Otiis billing system to issue invoices and was responsible for the collection of payments from clients on a monthly basis.
• Dealt with team and client complaints.
• Conducted “Client Feedback” meetings on a weekly basis to assure clients satisfaction.
• Discussed profit and loss statements with Senior Manager on a monthly basis.
• Prepared and implemented marketing plans in order to increase enquiries.
• Focused on customer service and relationship building with clients.
• Held weekly meetings with team to discuss how to increase services revenue and enhance their relationships with our clients.
• Managed to reach my net operating profit target on a yearly basis
• Built relationships with real estate agents and new business start ups in Dubai in order to receive referrals. Visited them on a weekly basis to build relationships.
• Responsible for all print ads and online marketing.
• Held quarterly network events for real estate agents and clients.
• Introduced new enquiries to our services which resulted in the sale of many offices and virtual offices.
• Focused on after sales procedures. Made sure the clients were happy and satisfied with the office spaces and services.
• Attended various networking events.
