Systems Analyst
QualityCo.
Total years of experience :15 years, 0 Months
Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems.
Identify opportunities that can improve efficiency of business processes.
Investigate and resolve application functionality related issues and provide first level support and troubleshooting of our Financial Edge and Raiser's Edge systems
Coordinate application development for multiple projects.
Assist in troubleshooting software application issues.
Assist in managing an outsource relationship for 3rd party application development and programming consultants.
Assist network administrator with application installation and testing.
Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.
Provides assistance and advice to business users in the effective use of applications and information technology.
Provide minor programming for some in-house IT projects.
Provide SQL administration in live and test environments.
Write technical procedures and documentation for the applications including operations, user guide, etc.
Produce technical documentation for new and existing applications.
Verify database and data integrity.
Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis to the CIO.
Participate on IT project steering committees and be involved in the design phase of any new IT software development projects.
Assist in the creation of the system design and functional specifications for all new development projects.
Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.
liaising extensively with external or internal clients;
analysing clients' existing systems and business models;
mapping and documenting interfaces between legacy and new systems;
understanding software development lifecycle;
translating client requirements into highly specified project briefs;
identifying options for potential solutions and assessing them for both technical and business suitability;
conducting requirements analysis and preparing specific proposals for modified or replacement systems;
developing solutions and related products;
producing project feasibility and costings report;
presenting proposals to clients;
working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction;
ensuring that budgets are adhered to and deadlines met;
drawing up, supervising and documenting testing schedule for complete system;
overseeing implementation of a new system including data migration;
planning and working flexibly to deadlines;
supporting users on change control and system updates;
providing training and user manuals to users of a new system;
keeping up to date with technical and industry developments.
website developer, social media management
Responsible for the development and performance of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and Account Executives.
Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
Responsible for the performance and development of the Account Executives.
Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
Initiates and coordinates development of action plans to penetrate new markets.
Assists in the development and implementation of marketing plans as needed.
Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.
Provides timely feedback to senior management regarding performance.
Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives.
Creates and conducts proposal presentations and RFP responses.
Assists Account Executives in preparation of proposals and presentations.
Controls expenses to meet budget guidelines.
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management.
-IT Technician:
installing, modifying and make minor repairs to microcomputer hardware and software systems, as well as provide technical assistance and training to system users. we also install and assist service personnel in installation of hardware and peripheral components, answer client inquiries in person and via telephone, diagnose system hardware, software, and operator problems; and recommend or perform minor remedial actions to correct problems.
-CCNA, MCSE certified:
• Resolving Network issues with LAN connectivity, structured cabling with RJ45 cable termination.
• Troubleshoot Hardware Problems, Computer Upgrades, Networking setup/Diagnoses, Software Problems, and PC specific Issues.
• Upgrade PCs/Desktops from current version of operating systems to future versions of operating system platforms
• Install, configure and troubleshoot local printers, Network printers, Switches and other network devices.
• Assist Hardware & Network supports Teams for DHL pickup / delivery.
• Troubleshoot user application issues and installation/upgrades of new application software.
• Good knowledge of IP addressing and TCP/IP networking and Microsoft Office applications.
• Monitor and manage WSUS and Antivirus deployment and updates for servers and desktop/laptops.
-Help Desk Support:
• Assisting users to identify and correct hardware and software problems.
• Assisting in the installation of hardware updates, upgrades or fixes.
• Retrieval of equipment for maintenance/repair and delivery of new/repaired equipment.
• Participation in hardware/software rollout.
• Administer and maintain company's servers
• Administer and maintain user's accounts
• Provide technical support to company's systems, networks, and hardware
• Provide basic training to employees on using and operating peripherals and systems.
This degree program is designed to provide students with the business and management skills necessary to become effective leaders, innovators, and entrepreneurs in today’s competitive economy. The degree offers both a practical management education and enough breadth in complementary academic subjects to prepare students to function effectively in complex private organizations or the public sector. This dual degree is for those who got the IT skills sought after in the business information systems industry in addition to gaining a major in most of the following: • Accounting • Financial Services • Human Resource Management • Marketing
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals • Well versed in installing windows, software, applications, antivirus and patches • Working knowledge of networking devices and printers • Profound understanding of technical manuals and schematics • Adept at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results • Extensive experience in backup and image management software • Expert user of Microsoft Office Applications (Word, Excel, PowerPoint and Access) • Able to configure VPN and server/client side hardware and software • Proven record of managing time and priorities effectively • Ability to work without supervision • Committed to learn and relate technical concepts promptly • Knowledge of lotus notes troubleshooting and configuration • Proficient in working with users remotely • Demonstrated expertise in Microsoft Windows XP, Vista, 7 and 8 • Effective skills in supporting server-room team • Familiar with active directory security and policies • Strong attention to detail • Good organizational skills • Good customer service capability
