Sales Engineer
Zamil Towers and Galvanizing
Total years of experience :16 years, 10 months
-Responsible for development and delivery of product demonstrations
-Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
-Able to respond to functional and technical elements of RFIs/RFPs
-Able to convey customer requirements to Product Management teams
-Able to travel throughout sales territory.
•Provided a single point of contact for the customer to report problems and assist to raise service requests.
•Provided first level technical and IT support to government users for troubleshooting problems.
•Closed the problems with confirmation of government users.
•Obtained advise from senior to solve the complex issues and they may lead to complains.
•Responded quickly, receive calls and give solution that problem.
•Recive, manage, and control all service requests raised from the customer side.
Projects to Credit:
• Devised networking plans for Province of Ahsa in 2009.
• Installed Fiber to the Home (FTTH) in Industrial City of Alahsa.
• Installed dark fiber optic cables for several clients.
• NEMO project which is an MOI project based on fiber optic.
Job Responsibilities:
• Supporting new application and software service deployments by analyzing future trends of technologies, assessing impact of services on the network to ensure smooth functioning.
• Developing networks, maintaining system stability and performing network modeling procedures. Insuring smooth operation of communication networks in order to provide maximum performance and availability for the clients.
• Evaluating and identifying organizational requirements to establish operating procedural standards, recommending IT infrastructure requirements/up gradations while ensuring acceptable levels of security, disaster management and data recovery plans.
• Designing, implementing and researching support tools and associated documentation to enhance day-to-day system performance.
• Performing root cause analysis for service interruption recovery, implementing preventive measures, and ensuring updates and maintenance are performed on current systems to keep up with changing organizational needs.
• Establishing annual network budgets, preparing plans in accordance with inputs received, negotiating for quotations from suppliers, preparing price comparison reports for approval, and submitting the same to the management and recommending necessary action.
• Undertaking trainings to keep pace with developing technology and advising senior management of useful applications.
Job Responsibilities:
Inducted in the organization as Network Trainee, crafted a phenomenal growth path to merit promotion as Help Desk Clerk in Computer Science Department.
Designation Chronology:
• Oct - Nov 2005: Help Desk Clerk in Computer Science Department.
• Jul - Aug 2005: Network Trainee.
Job Responsibilities:
• Actively participated in the design and maintenance of computer networks. Installed and configured Cisco switches and routers.
• Assisted computer laboratory users with technical issues and performed computer maintenance for smooth functioning of systems.
•Service Management in practice •The ITIL® Foundation Concept •Philosophy of the Service Lifecycle •Fundamentals, processes and activities of: ◦Service Strategy ◦Service Design ◦Service Transition ◦Service Operation ◦Continuous Service Improvement •Technology and Architecture
1- (14th of April 2010)Certified with: Managing and Maintaining a Microsoft Windows Server 2003 Environment
Four English courses from Al Alamiah with HRDF support.
Course Syllabus: • Computer Organization and Assembly Language. • Microcomputer System Design. • Computer Hardware/ Architecture. • Data and Computer Communication. • Principles of VLSI Design. • System Design Laboratory. • Local Area Networks. • Computer Networks. • Internet Information Services. • Mobile Computing. Dissertation Topic: • Ad Hoc Network (Multi-hop) Audio-Video Using DSR protocol. Graduation Project: • PCB, Micro Controllers, PLC and IC. Senior Design Project: • Wireless & Mobile Computing Using JMF Package.