Total Years of Experience: 17 Years, 7 Months
December 2018
To Present
call center agent
at Ooredoo - Kuwait
Location :
Kuwait
a call center agent
answer calls and provide best quality service to customers by phone
answer calls and provide best quality service to customers by phone
December 2014
To December 2018
Customer service senior
at Diet center
Location :
Kuwait - Hawali
customer service senior:
job description.
-inbound calls:
-information about programs that we offer to customers
-booking appointments
-receiving complains
-outbound calls
- tele sales
- handling all customer complains.
- scheduling a meeting with other departments per month to discuss customers complains.
- preparing schedule for the team per month
- preparing reports that is requested by my manager per day, month & year.
job description.
-inbound calls:
-information about programs that we offer to customers
-booking appointments
-receiving complains
-outbound calls
- tele sales
- handling all customer complains.
- scheduling a meeting with other departments per month to discuss customers complains.
- preparing schedule for the team per month
- preparing reports that is requested by my manager per day, month & year.
April 2013
To November 2014
Customer service & call center
at Al Sharq Financial Brokerage
Location :
Kuwait - Hawali
* customer service
- introduction to the company
- creating new profile
- installing programs on there devices or laptops
* call center
Inbound
- managing customers portfolio (vip clients) including going to Vip home or place of work to setup our programs on there laptops or pcs
- solving technical problems with the programs on there devices
- introduction to the company
- creating new profile
- installing programs on there devices or laptops
* call center
Inbound
- managing customers portfolio (vip clients) including going to Vip home or place of work to setup our programs on there laptops or pcs
- solving technical problems with the programs on there devices
March 2012
To March 2013
call center agent & sales
at wataniya telecom
Location :
Kuwait - Al Kuwait
* outbound calls
- telemarketing
- welcoming new customer
* inbound calls
- accepting customers request
- telemarketing
- welcoming new customer
* inbound calls
- accepting customers request
July 2011
To March 2012
Database Administrator
at hetco
Location :
Kuwait - Al Kuwait
Database Administrator
Share on Facebook
Share on Twitter
Share Via Email