Assistant Manager, Consulting Government Strategy & Operations
PricewaterhouseCoopers (PwC)
Total years of experience :19 years, 7 months
Technology consulting:
Project management - managed the delivery of complex IT applications, business
requirements gathering, tendering package preparation and vendor qualification and
selection.
Vendor Management - developed functional SLAs (client/vendor) and OLAs (between
departments).
Process development and re-engineering - developed the IT operations polices and
procedure for a number of the Key clients mentioned in the profile brief based on ITIL.
Strategy development - assisted on IT strategy development, IT projects identification and
mater plan development for a number of the key clients.
Business consulting:
Project management - assuming the roles and responsibilities for project manager to
execute project in challenging environment. Development of change management and
communication plans.
Process development and re-engineering - business improvement and shared services
polices and procedure development.
PMO setup - establishment of project management offices managing the delivery and
implementation of strategic initiatives for leading government and semi-government
entities.
Tendering package development - RFP/RFI development for number of implementation
projects such as the preparation of disaster recovery sites.
Business process outsourcing (for back office operations) - team member responsible for
processes classification, data gathering & analysis and tendering package development.
Managing the delivery of all projects in the countries in East Africa.
Solving all hardware and software related issues facing different users.
Serving as an On-call Engineer and System Administrator for different clients.
Participating in the creation of new domains, systems testing, and rollout support.