Mostafa Mabrouk

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Assists in the preparation of annual marketing plans for assigned products. Analyzes factors such as pricing, distribution, forecast and product performance. Provides statistical reports of key research data and recommendations to management. Develops a personal expertise on assigned product markets including a complete intelligence file on competitors products, pricing, field activity, and customer service channels of market distribution and end-user preferences. Become familiar with product materials, manufacturing, packaging, transportation and promotions. Assures that all important market intelligence is gathered and analyzed including a thorough understanding of customer needs, market trends, competitive strengths and weaknesses and market opportunities. Work on new products introduction. Analyze brand identity and consumer research data.