Mostafa Hamza, Customer Service representative

Mostafa Hamza

Customer Service representative

Abu Dhabi Distributions Company

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, تجارة
Experience
16 years, 9 months

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Work Experience

Total years of experience :16 years, 9 months

Customer Service representative at Abu Dhabi Distributions Company
  • United Arab Emirates - Abu Dhabi
  • My current job since July 2013

 Provide service via phones.
 Use questioning and listening skills that support effective telephone communication.
 Effectively deal with job stress, and angry callers
 Apply the proper telephone etiquette to satisfy various customer situations.

Customer Service Representative - then Acting as Team Leader at teleperformance
  • Egypt - Cairo
  • July 2012 to July 2013

 Provide service via phones.
 Use questioning and listening skills that support effective telephone communication.
 Effectively deal with job stress, and angry callers
 Apply the proper telephone etiquette to satisfy various customer situations.

Sales representative at Nile Takaful
  • Egypt - Cairo
  • July 2011 to July 2012

Sell company programs
Set appointments with customers
Provide customers with the best financial solutions and plans

purchasing officer at new pharma stores
  • Egypt - Cairo
  • July 2009 to July 2011

making purchasing orders and following it

consumer relation assistant at British american tobacco
  • Egypt - Cairo
  • July 2007 to July 2009

increasing the announcement of the consumers to the company products

Education

Bachelor's degree, تجارة
  • at Cairo university
  • October 2012

Specialties & Skills

Languages

English
Expert
Arabic
Expert

Memberships

Resala Charity Organization
  • managing charity activities
  • January 2008