IT Infrastructure Engineer & Systems Administrators team leader
Al-Othaim Holding Company
Total years of experience :16 years, 4 Months
About Al-Othaim Holding Company:
A multinational company headquartered in Kingdom of Saudi Arabia, expanded to UAE, Egypt and Qatar with five subsidiary companies Specialized in :
- Real estate property investment and development
- Ownership and operation of more than 10 Major shopping malls.
- Creation of high quality Family Entertainment Designations, owning more than 20 entertainment sites in KSA, UAE, Egypt and Qatar.
- Fashion Retail Sector.
- Restaurants and cafes.
#### Main responsibilities and duties overview ####
• Installation, configuration, testing and maintaining operating systems, application software and system management tools.
• Oversee the development and installation of new hardware and software.
• Managing and monitoring all installed systems and infrastructure.
• Proactively ensure the highest levels of systems, services and infrastructure availability.
• Maintain security, backup, and redundancy strategies to maintain data safety.
• Monitor and test applications performance for potential bottlenecks, identify possible solutions, and work with developers to implement those enhancements.
• Participate in the design of information and operational support systems.
• Provide 3rd level support by providing technical direction to IT support staff.
• Liaise with vendors and other IT personnel for problem resolution.
• Migration and Consolidation of existing servers to new virtual servers.
• Systems administrators team leader.
Systems administration team tasks overview:
Administration of domain controllers providing active directory Domain Services to more than 1200 users/computers in 4 different companies fulfilling each company business requirements.
Administration of Microsoft Exchange 2010 / 2016 System that consists of more than 1000 mailboxes.
Enterprise backup administration of More than 40 physical/virtual servers.
Administration of Microsoft skype for business Systems that consisted of more than 1000 users.
Administration of Manage engine OP manager v.12 monitoring tool.
Administration of Manage engine service desk plus v.9 help desk ticketing system.
Administration of Microsoft RemoteApp.
Administration of internet security and filtering systems “Bluecoat ProxySG 200-20” with bluecoat reporter version 10.
(Previously used: Microsoft Forefront Threat Management Gateway)
Administration of Cisco ASA Firewall.
Administration of Cisco Wireless LAN controllers.
Administration of Symantec Endpoint Protection 14 Security and antivirus server.
Enterprise File services.
Troubleshooting windows server operating systems for performance and application problems.
Provide 2nd and 3rd level support.
#### Achievements ####
-- Played a major role in the construction of a new datacenter from scratch, to replace the existing main datacenter.
-- Migration and consolidation of all existing physical servers to new virtual servers.
-- Implementation of Active Directory new forest on windows server 2016.
-- Cross-forest Migration of 1200 active directory users from an existing domain running on windows server 2008 to the new domain running on windows server 2016.
-- Implementation of Microsoft Exchange 2016.
-- Cross-forest Migration of 1000 mailboxes from an existing Exchange 2010 to Microsoft Exchange 2016.
-- Implementation of Barracuda Message Archiver E-mail Archiving system.
-- Implementation of Microsoft Skype for business
-- Implementation of internet security and filtering system “Bluecoat ProxySG 200-20”
-- Implementation of Commvault enterprise-level data protection platform.
-- Implementation of Microsoft RemoteApp servers. that enables users to access all company applications through any Windows, IOS or Android operating systems.
-- Implementation of Dell Quest Privileged Access Control system (TPAM).
-- Implementation of Manage engine OP manager v.12 monitoring tool,
-- Implementation of Manage engine service desk plus v.9 help desk ticketing system.
• Administration of more than 50 enterprise servers (physical and virtual servers).
• Administration of 4 windows server 2008 domain controllers in 2 sites (2 DCs in each site) and configuring active directory Domain Services for more than 2000 users/computers in 18 different Departments.
• Troubleshooting windows server operating systems for performance and application problems.
• Creation and Configuration of group policy objects to give the users accounts in the domain the suitable permissions according to their work requirements to ensure best practice guidelines.
• Administration of Enterprise Microsoft Exchange 2010 System that consisted of more than 2000 mailboxes.
• Support & Troubleshooting of e-mail related problems for more than 2000 client user.
• Provided advanced Outlook support; addressed client tickets by sharing troubleshooting information and results to team members to provide timely and effective customer support.
• Administration of Enterprise Microsoft Lync 2010 System that consisted of more than 2000 users.
• Administration of Microsoft Forefront Threat Management Gateway (ISA/TMG for internet filtering and security and VPN )
• Administration of Cisco ASA Firewall using Cisco Adaptive Security Device Manager (ASDM 6.2).
• Administration of two Cisco Wireless LAN controllers (4400 Series WLC) and deployment/Management of 32 wireless access points throughout two Head Offices.
• Administration of backups using Symantec backup Exec 2010 for Microsoft Exchange 2010 & Active Directory and provided mailbox restoration capability.
• Administration of the Backup of more than 40 servers Images and stored data. (Symantec System Recovery).
• Administration of Trend Micro Office Scan Business Security server and clients of more than 2000 workstations.
• File sharing server management and assigning the required permissions for users.
• Administration of our company websites related Domain naming tasks.
• Administration of users accounts of Right fax system.
o Installing, supporting and maintaining new server hardware and software infrastructure.
o Ensuring the most cost-effective and efficient use of servers.
o Setting up user accounts and permissions.
o Monitoring network usage of Servers.
o Suggesting and providing IT solutions to serve business needs of different companies.
o Ensuring that all IT equipment complies with industry standards.
o Providing training and technical support for users with varying levels of IT knowledge and competence.
o Supervising other staff, such as help-desk technicians.
o Working closely with other departments/organizations and collaborating with other IT staff.
o Planning and implementing future IT developments.
o Monitoring the use of the web by employees.
Worked as a junior system and network administrator during my college studying and for one year after that.
project: Audio and data full-duplex transceiver optical fiber system. Project Grade: Excellent. • Secondary School certificate 90% Huda Sharawy language school.