Logistics and distribution Specialist
Hilti
Total years of experience :9 years, 2 Months
ilti, Dubai, UAE
• Generated a 98% Customer Perfect Order Indicator (in adherence with OTIF & MOQ) and maintained a yearly Stock Accuracy of 99% via Test Counts and Continuous Counts.
• Monitored blocked stock levels and took timely decisions to reduce the obsolescence
• Ensured the scrapping processes follow the Dubai Municipality and done on a timely manner to reduce the Blocked Stock Levels
• Conducted Weekly/Monthly Temperature controlled items (mainly Chemical) and Serial Numbers controlled tools checks and Audits and generated reports (Relevant for Demand Planning…)
• Monitored and reported all daily Operations, KPIs and claims via Shop-floor Management Tools and monthly reports, to identify opportunities for improvement for ( ATS, CPOI, WSP…)
• In cooperation with the 3PLs & Suppliers, coordinated, escalated, prioritized and continuously optimized logistics and transportation processes and S&OPs via Monthly meetings and daily follow-ups
• Ensured the availability of products in stock by monitoring Inbounds and outbounds in a timely manner
• In charge of all inbound / outbound processes from Hilti Worldwide toward the customers, coordinate with 3PLs and maintained a strong supplier Relationship
• Maintained and enlarged Warehousing and Distribution Management know how, technologies and processes
• Logged and processed claims & complaints in a timely manner & Supported the CS team to achieve the monthly KPI targets and assisted them in the customer order entries and processing
• Managed, optimized Customer Returns Processes and Provided Quality Checks and Audits for returned products
• Coordinated with 3PLs and other Hilti GCC partners on customs / legal requirements for shipments and products specifications (MSDS, MTC…) from Hilti’s Regional Distribution Center
• Kept on track all the ICS (Internal Control Systems) figures, and implemented continuous improvement methodologies and Best Practice and Performance Management tools to maintain a Lean Environment
• Obtained necessary certificates and registrations for Hilti Regulated products and tools (SASO, KUCAS, etc.)
• Actively participated in the monthly operational meetings with Warehouse and Transportation 3PLs, managed and coordinated relevant topics to oversee their performance
• Managed & implemented Short/Long term projects
• Revised shipping documents, Generated Shipment Invoices, and provided Monthly Accruals and Checked invoices from 3PLs
• Participated in the SAP S4 Hana Testing to be implemented (and provided analysis on the transition related issues)
• Performed Van and Field Rides with Local forwarders to help in Network design and improve customer experience
Havas Middle East is Part of Chalhoub Group Key Client: Dubai Tourism (DTCM Global)
• Projected the Logistics and Supply Chain Principles in the Digital and Informational Word (Cycle Time optimization, Documentation, Trafficking, Supplier VS Client’s Coordination…)
• Invoicing and Preparation of Booking Orders through ERP system (Visual Dolphin, IOMT), and Handling Letter of Credits and IOs
• Updateded the MRF and Reporting Process while implementing the Agile Method to Ensure smooth campaign execution
• Cleared 3.5 Million AED, pending from 2015 & 2016 campaigns invoices in various markets and Media Suppliers
• Proposed Lean Six Sigma Office in order to optimize the Processes
• Developing, Implementing and monitoring digital media plan and Updating the Creative Status on a Daily Basis
• Analyzed campaign briefs to stay aligned with client objective.
• Initiated and analyzed research and data needed to develop and implement the media strategies.
• Ensure campaign performance via ongoing optimization on campaign launches.
• Liaise with media suppliers for campaign delivery requirement, Material and KPIs, while Sustaining great relationship
• Preparation of campaign performance analysis mid and post campaign delivery including preparation of reports.
• Proposed several strategies to smoothly reduce the target territories and reduce the Advertising cost while combining between Digital and Offline
Smartworld DWC is a Digital ICT service provider delivering fully integrated and comprehensive managed services across several sectors in the Middle East
Key Responsibilities:
• Offered upgrades and maintenance services to retain customers and gain loyalty.
• Provided timely advice and recommendations to customers.
• Addressed client queries and followed-up pending orders from vendors.
• Recorded conversations and noted special orders and associated paper work to meet client expectations.
• Met with client requirements in order to provide accurate deliverables.
• Used ERP Systems such as Microsoft CRM and CISCO also Knowledge of RFQ’s/Tenders in order to assist the customers
• Application of Lean Management to the Digital Operations Division at ADEC
Courses: Physics, Maths, Industrial design and Spanish language
