Group General Manager
Al Manar Grand Hotel Apartments
Total des années d'expérience :24 years, 9 Mois
Managing the operations and the team of two properties 173 apartments and 84 apartments in the city of Dubai,
I am responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. I acting the role of an ambassador for the brand and my hotel.
Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
Work Very closely with the hotel owners and other stake holders.
Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.
Perfectly manage between profitability and guest satisfaction measures.
I have been responsible for managing employees and for planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities.
• Managing the day-to-day operation and looking after various improvements regarding the hotel work, e.g. guest welcome experience, hiring and interviewing process, the performance appraisals, the food and beverages upgrades, and the guest room’s preventive maintenance, and the employee’s welfare.
• Communicating with and handling various guests by working on their needs and satisfaction. This is through meeting 80% of the hotel guests upon their arrival and conducting several interviews while having their meals or relaxing in the lobby.
• Handling the financial reports, the overall cost flow, and the property assessment.
• Overseeing the delivery of service and product quality around the clock to ensure that the key performance indexes are achieved.
• Penetrating and driving a market share growth utilizing an aggressive sales & marketing approach, product quality, and ultimate guest experience.
Achievements
• Positioned the hotel to be at the summit of the competition set running 85% occupancy YTD with 50 AED higher in ADR than last year.
• Leading the team to establish a new F&B outlet “Belle Cafe” from the creation of the idea and going through the menu design, items selections, the recipes and the costing, the theme, and the equipment.
• Prepared the hotel budget for the year 2015.
Fujairah Rotana Resort & Spa (250 Rooms, 5*) Location: United Arab Emirates
This is the position where my responsibilities included;
* Enhancing guest services
* Increasing rooms’ revenue by using demand-forecasting technique.
* Prepare budgets and monitor expenses.
* Determining training requirements and construct work schedules.
* Implement and evaluate policies and procedures for the operation of the department.
- Acting Executive Assistant Manager
* Elected by Rotana Corporate Office to conduct the EAM Lead Program.
* Fulfilled an intensive interdepartmental cross training plan for 10 months along with live practice within all hotel departments and day to day operation.
* Certified Food & Beverages cross training has been conducted in an upscale operation “Amwaj Rotana- Dubai”.
* Covered the General Manager on days off and annual vacation and acted as number 2 for 10 months.
Al Salam Rotana Hotel is a 5* and has 236 rooms.
• The hotel caters for Presidents and Ministers, high profile delegations, politicians, and Businessmen.
- Colleagues Assistance Hotel Opening
Al Marwa Rayhaan by Rotana (440 Rooms, 5*) Location: Mecca, Saudi Arabia
August 2009 - December 2009 Openings - 433 rooms
-Set up the Front Office strategic plans for the opening operation and leading the Front Office team during the season of Ramadan and Hajj.
Baron Palms Resort is a 5* resort and has 238 rooms.
• The resort has its leverage in the UK market and caters additionally to CIS markets.
Paradise Golden 5 Beach Hotel is a 5* hotel and has 457 rooms.
• A high volume resort caters for all inclusive clienteles travel from different European and CIS destinations.
Hilton Hurghada Resort is a 5* resort and has 392 rooms.
• Upscale operation caters for Italians, English, German, and CIS markets.
Hilton Luxor hotel is a 5* hotel and has 250 rooms.
• Upscale operation caters for UK, Japanese, Chinese, and Korean.
• It was my career kick off and promoted from within
- Reservations Clerk: July 1999 to December 2000.
- Reservations Supervisor: January 2001 to March 2002
- Food Service Management.
- Hotel Operations. - Negotiations Skills. - Financial Awareness. - Business Writing.
- Hotel Management.