moustafa mahmoud othman, •	Technical  Support Care department

moustafa mahmoud othman

• Technical Support Care department

Etisalat Egypt

Location
Egypt - Cairo
Education
Bachelor's degree,  Faculty of commerce, accounting Dept.
Experience
16 years, 2 Months

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Work Experience

Total years of experience :16 years, 2 Months

• Technical Support Care department at Etisalat Egypt
  • Egypt - Cairo
  • My current job since June 2008

Recently I work at Etisalat Egypt from 06\2008 as a Customer Service agent then I transferred to :
• Technical Support Care department from 06\2009 till 05\2010
• And from 05\2010 at Blackberry technical support team till now .
• Team leadr tasks

Customer Service agent at Vodafone Egypt
  • Egypt
  • February 2008 to June 2008

I worked at Vodafone as a Customer Service agent for 4 months from 02\2008 till 06\2008

Recently I work at Etisalat Egypt from 06\2008 as a Customer Service agent then I transferred to :
• Technical Support Care department from 06\2009 till 05\2010
• And from 05\2010 at Blackberry technical support team till now .
• Team leadr tasks

Education

Bachelor's degree,  Faculty of commerce, accounting Dept.
  • at Cairo University
  • June 2007

2003-2007 Cairo University Cairo, Egypt  Faculty of commerce, accounting Dept.  Grade:Good

Specialties & Skills

Microsoft Excel
Customer Service
Accounting
Microsoft PowerPoint
 Very Good Knowledge of excel program
 I have good Knowledge about all Microsoft office
 Fair Knowledge of powerpoint Program
Sept 07-jun 07 Basic Business Skills Acquisition (BBSA)
Excellent Knowledge of Word Program
 Good knowledge of Access Program
 Good knowledge of Access Program

Languages

Arabic
Expert
English
Expert

Training and Certifications

Management certificate (Certificate)
Date Attended:
February 2012
Valid Until:
February 2013