Secretary
Emasco International Technical Works Llc-Dubai
Total years of experience :10 years, 9 months
ANSWER SCREEN AND TRANSFER INBOUND PHONE CALLS
RECEIVE AND DIRECT VISITORS AND CLIENTS
GENERAL CLERICAL DUTIES INCLUDING PHOTOCOPYING FAX AND MAILING
RETRIEVE DOCUMENTS FROM FILING SYSTEM
RESOLVE ADMINISTRATIVE PROBLEMS AND INQUIRIES
SCHEDULE AND COORDINATE MEETINGS APPOINTMENTS AND TRAVEL ARRANGEMENTS FOR MANAGER OR STAFF
MAINTENANCE OFFICE SUPPLY INVENTORIES
M/s. Glove Moving And Storage Co Pvt Ltd.
Position: Customer service executive
Duration: September 2012 to December 2013
Job Profile
❖ To ensure all enquiries and complaints (telephone, mail & email) from customers and Point of Sales (POS) counters are attended in a professional, efficient and responsive manner.
❖ To respond and act on customers' inquiries and complaints in accordance to company's Policy & Procedures
❖ To communicate effectively with customers/service providers or other Unit/Department Staff in problem solving process
❖ To assist Superiors in executing activities as planned in business and action plan
❖ To ensure that all records related to the department's tasks & operations are accurate and in Order for easy reference
❖ To provide the required reports by HOD & the management on timely basis
M/s. Ozzone Farrell Hair Replacement -India
Position:: Manager
Duration: November 2011 to May 2012
Job Profile
❖ Handling all day to day administrative duties i.e. Telephone calls, appointments, correspondence & attendance.
❖ To promote the product
❖ To deal with customer complaints and enquiry
❖ Consult new client for the sales
❖ Handling the Courier work.
❖ Manage internal daily activities towards customer service
❖ Performing other related duties as required.
M/s.Royal Carribean Internation - USA
Position: Security Officer
Duration: May 2011 to October 2011
Job Profile
❖ Responsibilities included screening the passenger luggage, having hold of prohibited items, Excess control of guest and crew member and checking them, petrol rounds of entire ship & gangway operation.
❖ Ensure no passenger carries any restricted goods, which may involve in Unlawful interference, ensure that no explosives, unauthorized weapons, dangerous/restricted goods or drugs are carried in the baggage or in person.
❖ Screening of cargo, Profiling of Passenger, Baggage and Document, to ensure whether the passenger is a threat to the airline or not, categorize passengers on whom more attention is required and who must be monitored properly.
M/s. Air Deccan Airlines
Position: Customer Care Assistant
Duration: Aug 2003 to Dec 2005
Job Profile
❖ Dealing with passenger enquiries about flight departures and arrivals
❖ Checking in passengers at the airport and assisting them in the ticketing and reservation procedure
❖ In exceptional cases, helping passengers rebook the itineraries and get boarding passes
❖ Ushering passengers to the aircraft
M/s. Emasco International Technical Works Llc-Dubai, UAE.
Position: Secretary
Duration: January 2014 till date
Job Profile
❖ Answer, screen and transfer inbound phone calls
❖ Receive and direct visitors and clients
❖ General clerical duties including photocopying, fax and mailing
❖ Maintain electronic and hard copy filing system
❖ Retrieve documents from filing system
❖ Handle requests for information and data
❖ Resolve administrative problems and inquiries
❖ Prepare written responses to routine enquiries
❖ Prepare and modify documents including correspondence, reports, drafts, memos and emails
❖ Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
❖ Open, sort and distribute incoming correspondence Maintain office supply inventories
❖ Coordinate maintenance of office equipment
M/s. Emasco International Technical Works Llc-Dubai, UAE.
Position: Secretary
Duration: January 2014 till date
Job Profile
❖ Answer, screen and transfer inbound phone calls
❖ Receive and direct visitors and clients
❖ General clerical duties including photocopying, fax and mailing
❖ Maintain electronic and hard copy filing system
❖ Retrieve documents from filing system
❖ Handle requests for information and data
❖ Resolve administrative problems and inquiries
❖ Prepare written responses to routine enquiries
❖ Prepare and modify documents including correspondence, reports, drafts, memos and emails
❖ Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
❖ Open, sort and distribute incoming correspondence Maintain office supply inventories
❖ Coordinate maintenance of office equipment
M/s. Glove Moving And Storage Co Pvt Ltd.
Position: Customer service executive
Duration: September 2012 to December 2013
Job Profile
❖ To ensure all enquiries and complaints (telephone, mail & email) from customers and Point of Sales (POS) counters are attended in a professional, efficient and responsive manner.
❖ To respond and act on customers' inquiries and complaints in accordance to company's Policy & Procedures
❖ To communicate effectively with customers/service providers or other Unit/Department Staff in problem solving process
❖ To assist Superiors in executing activities as planned in business and action plan
❖ To ensure that all records related to the department's tasks & operations are accurate and in Order for easy reference
❖ To provide the required reports by HOD & the management on timely basis
M/s. Ozzone Farrell Hair Replacement -India
Position:: Manager
Duration: November 2011 to May 2012
Job Profile
❖ Handling all day to day administrative duties i.e. Telephone calls, appointments, correspondence & attendance.
❖ To promote the product
❖ To deal with customer complaints and enquiry
❖ Consult new client for the sales
❖ Handling the Courier work.
❖ Manage internal daily activities towards customer service
❖ Performing other related duties as required.
M/s.Royal Carribean Internation - USA
Position: Security Officer
Duration: May 2011 to October 2011
Job Profile
❖ Responsibilities included screening the passenger luggage, having hold of prohibited items, Excess control of guest and crew member and checking them, petrol rounds of entire ship & gangway operation.
❖ Ensure no passenger carries any restricted goods, which may involve in Unlawful interference, ensure that no explosives, unauthorized weapons, dangerous/restricted goods or drugs are carried in the baggage or in person.
❖ Screening of cargo, Profiling of Passenger, Baggage and Document, to ensure whether the passenger is a threat to the airline or not, categorize passengers on whom more attention is required and who must be monitored properly.
M/s. Indigo Airlines Ltd ( Interglobe Aviation Ltd, Unit Indigo Cargo
Position: Customer Care Executive
Duration: December 2007 to April 2011
Job Profile
❖ Greeting and assisting airline customers in a polite and courteous manner
❖ Checking in passengers at the airport and assisting them in the ticketing and reservation procedure
❖ In exceptional cases, helping passengers rebook the itineraries and get boarding passes
❖ Ushering passengers to the aircraft
❖ Answering the client queries about the arrival and departure timings of the flights
❖ Monitoring food and water supply for the flight passengers and crew members
❖ Assisting staff members for smooth and safe operations matching the standards set by the company
❖ Making announcements for passenger information
M/s. Emasco International Technical Works Llc-Dubai, UAE.
Position: Secretary
Duration: January 2014 till date
Job Profile
❖ Answer, screen and transfer inbound phone calls
❖ Receive and direct visitors and clients
❖ General clerical duties including photocopying, fax and mailing
❖ Maintain electronic and hard copy filing system
❖ Retrieve documents from filing system
❖ Handle requests for information and data
❖ Resolve administrative problems and inquiries
❖ Prepare written responses to routine enquiries
❖ Prepare and modify documents including correspondence, reports, drafts, memos and emails
❖ Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
❖ Open, sort and distribute incoming correspondence Maintain office supply inventories
❖ Coordinate maintenance of office equipment
M/s. Glove Moving And Storage Co Pvt Ltd.
Position: Customer service executive
Duration: September 2012 to December 2013
Job Profile
❖ To ensure all enquiries and complaints (telephone, mail & email) from customers and Point of Sales (POS) counters are attended in a professional, efficient and responsive manner.
❖ To respond and act on customers' inquiries and complaints in accordance to company's Policy & Procedures
❖ To communicate effectively with customers/service providers or other Unit/Department Staff in problem solving process
❖ To assist Superiors in executing activities as planned in business and action plan
❖ To ensure that all records related to the department's tasks & operations are accurate and in Order for easy reference
❖ To provide the required reports by HOD & the management on timely basis
M/s. Ozzone Farrell Hair Replacement -India
Position:: Manager
Duration: November 2011 to May 2012
Job Profile
❖ Handling all day to day administrative duties i.e. Telephone calls, appointments, correspondence & attendance.
❖ To promote the product
❖ To deal with customer complaints and enquiry
❖ Consult new client for the sales
❖ Handling the Courier work.
❖ Manage internal daily activities towards customer service
❖ Performing other related duties as required.
M/s.Royal Carribean Internation - USA
Position: Security Officer
Duration: May 2011 to October 2011
Job Profile
❖ Responsibilities included screening the passenger luggage, having hold of prohibited items, Excess control of guest and crew member and checking them, petrol rounds of entire ship & gangway operation.
❖ Ensure no passenger carries any restricted goods, which may involve in Unlawful interference, ensure that no explosives, unauthorized weapons, dangerous/restricted goods or drugs are carried in the baggage or in person.
❖ Screening of cargo, Profiling of Passenger, Baggage and Document, to ensure whether the passenger is a threat to the airline or not, categorize passengers on whom more attention is required and who must be monitored properly.
M/s. Indigo Airlines Ltd ( Interglobe Aviation Ltd, Unit Indigo Cargo
Position: Customer Care Executive
Duration: December 2007 to April 2011
Job Profile
❖ Greeting and assisting airline customers in a polite and courteous manner
❖ Checking in passengers at the airport and assisting them in the ticketing and reservation procedure
❖ In exceptional cases, helping passengers rebook the itineraries and get boarding passes
❖ Ushering passengers to the aircraft
❖ Answering the client queries about the arrival and departure timings of the flights
❖ Monitoring food and water supply for the flight passengers and crew members
❖ Assisting staff members for smooth and safe operations matching the standards set by the company
❖ Making announcements for passenger information
M/s. Go Airlines India Pvt Ltd
Position: Customer Care Agent
Duration: Dec 2005 to May 2007
Job Profile
❖ Dealing with passenger enquiries about flight departures and arrivals
❖ Checking passengers in
❖ Giving seat numbers
❖ Providing boarding passes and luggage labels
❖ Telling passengers about luggage restrictions
❖ Weighing baggage and collecting any excess weight charges
❖ Taking care of people with special needs, and unaccompanied children
•: +971 52 6709016 mridulathapa79@gmail.com ❖ Bachelor of Commerce - Kakatiya University, Warangal A.P (India) -2002