موظف خدمة الزبائن
MTN Syria
Total years of experience :9 years, 7 months
Managing & enhancing CRM system to ensure high quality of customer service
Enhancing customer relations
Attending to customer complaints and about-product inquiries
Working as a Liaison with IT infrastructure on the workings of the call centre. CRM program for Call Centre
Timely reporting and checking out the updates on the call centre (CC) development
Doing regular customer service training/telephone etiquettes for the CC Staff.
Working with other divisions on updates of events, product launches and etc.
Identifying job improvements
Supporting all the company promotional events, product expo, etc
Assisting in all shop activities
Setting up and enhancing work processes and KPIs for the CC team.
Attending interdepartmental meetings
Doing other duties assigned by the Management
Directing foreign sales and service outlets of an organization: Negotiates contracts with foreign sales and distribution centers to establish outlets
Exploring potential markets for the company products
Contacting potential distributors in each targeted country& signing agreements
Following up and monitoring the promotion & the sales in the different export markets
Expediting import-export arrangements and maintains current information on import-export tariffs, licenses, and restrictions
Directing clerical staff in expediting export correspondence, bid requests, and credit collections
Arranging shipping details, such as export licenses, customs declarations, and packing, shipping, and routing of product
Doing oversee activities directly related to making products or providing services
Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Making up price schedules and determining discount rates
Monitoring customer preferences to determine focus of sales efforts
Conferring with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Determining staff requirements and interviewing as well as training new employees
Managing staff, preparing work schedules and assigning specific duties
Preparing budgets and approving budget expenditures
Attending to customer complaints regarding sales and service
BA in French from the faculty of Arts and Humanities in Damascus University