mohammed shammout, موظف خدمة الزبائن

mohammed shammout

موظف خدمة الزبائن

MTN Syria

Lieu
Malaisie
Éducation
Baccalauréat, French Language and Literature
Expérience
9 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :9 years, 1 Mois

موظف خدمة الزبائن à MTN Syria
  • Syrie - Damas
  • février 2010 à décembre 2012

 Managing & enhancing CRM system to ensure high quality of customer service
 Enhancing customer relations
 Attending to customer complaints and about-product inquiries
 Working as a Liaison with IT infrastructure on the workings of the call centre. CRM program for Call Centre
 Timely reporting and checking out the updates on the call centre (CC) development
 Doing regular customer service training/telephone etiquettes for the CC Staff.
 Working with other divisions on updates of events, product launches and etc.
 Identifying job improvements
 Supporting all the company promotional events, product expo, etc
 Assisting in all shop activities
 Setting up and enhancing work processes and KPIs for the CC team.
 Attending interdepartmental meetings
 Doing other duties assigned by the Management

Export manager à Khoja Group
  • Syrie - Damas
  • janvier 2005 à février 2008

 Directing foreign sales and service outlets of an organization: Negotiates contracts with foreign sales and distribution centers to establish outlets
 Exploring potential markets for the company products
 Contacting potential distributors in each targeted country& signing agreements
 Following up and monitoring the promotion & the sales in the different export markets
 Expediting import-export arrangements and maintains current information on import-export tariffs, licenses, and restrictions
 Directing clerical staff in expediting export correspondence, bid requests, and credit collections
 Arranging shipping details, such as export licenses, customs declarations, and packing, shipping, and routing of product

Manager à Al Azzraa Store
  • Syrie - Damas
  • janvier 2002 à décembre 2005

 Doing oversee activities directly related to making products or providing services
 Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
 Making up price schedules and determining discount rates
 Monitoring customer preferences to determine focus of sales efforts
 Conferring with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
 Determining staff requirements and interviewing as well as training new employees
 Managing staff, preparing work schedules and assigning specific duties
 Preparing budgets and approving budget expenditures
 Attending to customer complaints regarding sales and service

Éducation

Baccalauréat, French Language and Literature
  • à faculty of Arts and Humanities in Damascus University
  • juin 2013

BA in French from the faculty of Arts and Humanities in Damascus University

Specialties & Skills

Project Collaboration
Graphic Design
Customer Service
Project Management
Have experience in managing diverse teams in line with complex strategic targets
Have superior communication and interpersonal skills
Have experience in Commercial correspondent
Good team-player with excellent communication skills
Committed to all tasks, attentive to detail and result oriented
Have high skills in MS Office software and Internet direct marketing
Have the basics of Adobe Photoshop &Corel Draw programs
Have awareness of management practices and tactics
Have experience in Public Relations

Langues

Arabe
Expert
Anglais
Expert
Français
Expert

Formation et Diplômes

Intermediate & advance levels (4B) (Certificat)
Date de la formation:
January 2002
Valide jusqu'à:
January 2005
Intermediate & advance levels (M4) (Certificat)
Date de la formation:
January 2002
Valide jusqu'à:
January 2005
Cross selling (Certificat)
Date de la formation:
April 2011
Valide jusqu'à:
April 2011