Product Specialist
PROMEDIC
Total years of experience :16 years, 11 months
Confer with potential customers regarding equipment needs and advise
customers on types of equipment to purchase.
- Direct coordination activities involving sales of manufactures products, services,
commodities, or other subjects of sale.
- Monitor customer preferences to determine focus of sales efforts.
- Plan and direct staffing, training, and performance evaluations to develop and
control sales and service programs.
- Resolve customer complaints regarding sales and service.
- Review operational records and reports to project sales and determine
profitability.
- Collaborate with sales teams to understand customer requirements, to promote
the sale of company products, and to provide sales support.
- Plan and modify product configurations to meet customer needs.
- Provide technical and non-technical support and services to clients or other staff
members regarding the use, operation, and maintenance of equipment.
- Secure and renew orders and arrange delivery.
- Follow up tender projects and provide best offers according tender specification.
- Cooperate between technical team and client’s requirement to determine time.
Increase customer retention and customer satisfaction levels within highly
competitive markets by managing customer services initiative.
- Manage a complex, enterprise solution sale with long-term purchasing cycle.
- Move the sale through the entire sales process, actively engaging other company
resources as necessary to ensure success.
- Provide technical support to clients.
- Look after the financial transactions of the deal.
- Give strict and clear guidelines about the company’s policy.
- Built solid relationships with clients.
- Resolved problems and complaints through proper internal channels in a
Responsible for supervising, marketing and selling of VAS hardware and ABS
software units
- Also find out and select subcontractors and fix up contracts with for the installation
of systems. Also managed customer relations and offer technical support to
customers
- Represented the company in community trade shows and conferences
- Performed activities regarding testing as well as repairing of ABS and other units
used consumer appliances.
- Systems Analyst Software section (~7 employees): Following up software
development process; assisting programmers, monitoring projects testing, cross
checking and data auditing between periods; and raising updates and
modifications on finished programmers when the need arises.
- Technical support to the hardware section supervisor (~6 employees): Scheduling
tasks and making sure deadlines were met perfectly and data backups were
taken on time.