Mudita Chaturvedi

Was handling the below key Human Resource functions of the organization:
1. Recruitment
2. Induction & Training
3. Performance Measures
4. Management Information Systems
5. Payroll
6. Legal Aspects
7. Employee Welfare
8. Expat Management

 Leading a team of six Front Office Assistants.
 To train & supervise front office assistants with the standard of procedures (SOP).
 Supervising sub-sections of front office department such as room reservations, cashiering & concierge.
 To ensure regular & positive communication between front office staff & guests.
 Prepare reports such as occupancy percentage, travel agency business on weekly basis and remittance report on daily basis.
 Ensuring high level of customer orientation at front end.
 Managing duty & shift allocation of front office assistants.