Project Manager
ARABYA
Total years of experience :15 years, 5 Months
Currently working with STC, Mobily & Zain for new IVR Service called Bubbly (Voice Twitter) 2012
• Worked in First Information Technology (FIT) as Content Specialist
Key Account Manager for Mobile operators outside Kingdom. (Viva Bahrain, Viva Kuwait, Du, Mobilink, Ufone, Telenor, Warid etc).
Contract and account manage with International Partners.
Responsible for arranging the relevant content and Services Seasonal basis (Ramadan, Hajj, Eid etc.)
Responsible for providing relevant Content to operators as per their requirements.
Locate and select appropriate, existing multimedia content, including still images, animations, music and video.
Collecting revenue reports from Mobile operators on monthly basis.
• Worked as Project Manager for Zain Large Scale Campaign 757777 (Zain Wishes) 2012
• Worked as Project Coordinator for Mobily Large Scale Campaign 656565 (92 BMW's) 2012
• Worked as Project Coordinator for Mobily Large Scale Campaign 656565 (70 Mercedes)
• Worked in Telenor Pakistan as a Customer Relation Officer in Customer
Relation Division (CRD)
17 Feb 2007 till 25 Jan 2008.
Primary Responsibilities: • Handling customer queries and requests in order to provide information and solution.
• Maintaining the average handling time of the calls while gaining the achieving high
customer satisfaction.
• Maintaining and developing relationships with existing customer via telephone.
• Up selling services to the customer by pitching them in a professional manner.
• Proper usage and manipulation of Customer Relation Software Systems.
• To work as a team player to meet customer relation center metrics and key
performance indicators (KPIs) for enhancing the performance of the team.
• Worked In Deutsche Bank as an Internee in Banking & Cash Operations Department. Lahore, Pakistan.
27 June 2005 to 15 Aug 2005
