System and Network Administrator
INTECH Process Automation
Total years of experience :20 years, 8 months
• Deployment & configuration of ESX 5.1 vsphere & migrate physical machines to VMs
• Management of Cloud based Help Desk system
• Avaya Digital & VoIP Exchange configuration & management over 7 sites
• Administration of remote sites & servers like ADS, DNS, DHCP, SQL, File Servers
• Management of Network & IT related equipment about 400+ nodes
• General Administration & troubleshooting of Router & switches & wireless network over 7 sites
• Management of server ADS, O365, Lotus, WSUS.
• Administration & configuration of monitoring tools like net flow, OP manager, syslog etc.
• Implement replication between all sites with full mesh using EMC software & DFS
• Deployment & configuration of SAN & R710 Servers for VMware virtualization
• Deployment & configuration of Ruckus wireless point controlled centrally by zone director
• Deployment & configuration of Kaspersky Antivirus Kit
• Provide IT Support to remote users on site & PK site for critical jobs only
• Data Sever, SQL & VMs backups using backup exec & Veeam & VMware Site Recovery
Policies creation & implementation
• Providing Technical Support in NOC, Data Center and Users.
• Maintaining and managing over 450 Nodes.
• Maintaining and managing over 20 Servers nodes which include DC’s, DHCP servers, Camera Security, Bit defender corporate antivirus, Fileserver, print server, proxy, WSUS, Blackberry, QuickBook servers etc.
• Administration and troubleshooting win 2008 R2 Active directory and fileserver.
• Configuration and management of network Printers, print servers and Switches.
• Working experience in managing and handling LAN/WAN networks.
• Oracle Sunray Thin clients management.
• Zimbra Email server administration.
• Blackberry enterprise server administration.
• Cisco IP phone configuration and management.
• Configuration Wi-Fi LAN (Wireless LAN) Switches and Clients.
• Installation of Operating System (Windows98, 2000, 2003, XP, Vista, Linux, Fedora, Suse, Centos).
• Configuration of WSUS Server (Windows Server Update Service) for updates and patches.
• Full ownership of all Tier 1 Installation, administration and fault finding for all versions of Blackberry Enterprise Server.
• Attending customer sites for installation and upgrades as well as offering remote support of Blackberry Enterprise servers to provide an enhanced managed service for our customers.
• Investigating and resolving handheld, desktop software and BlackBerry Internet Service support escalations from Telenor Pakistan Tier 1, acting as a 2nd line resolving agency for Business Services.
• Work proactively with customers to provide necessary business and industry knowledge to ensure successful implementations
• Cultivate relationships with customer's technical staff and their management and act as their primary technical point of contact
• Work closely with Telenor’s contact Centre team to ensure high quality of service for issues pertaining to the BlackBerry solution
• The ongoing nurture of the strong relationship between Telenor Pakistan, Research in Motion and EMS support areas and escalation routes.
• Identifying and proactively changing and creating internal processes relating to Blackberry to further enhance the customer experience.
• Beta testing new devices and/or server software to ensure it meets customer expectations and approve it for general release.
• Provide support related to blackberry products like BES (v. 4 & 5) and BIS, BPS and BES-Express.
• Blackberry Enterprise Server Support, for IBM Lotus Domino and Microsoft Exchange Integration.
• Blackberry Enterprise server resource kit installation and configuration.
• I was working as first escalation point for all Telenor mobile devices customers which include HTC, Nokia, IPhone, Samsung, alcatel one touch.
• Updated with new and latest telecommunication products & technologies.
• Compiling the SLA (Support Tickets escalations, RMA, trainings) reports for higher management (weekly/Monthly/Quarterly/half yearly and yearly bases).
Design, Procurement (Pre-qualification of firms, tendering, etc.), Configuration and Maintenance of Wireless LAN between Gulistangroup head office (Lahore) and production units (factories) in various parts of the country. This includes installation and configuration of towers, point-to-point & point-to-multipoint wireless bridges, routers, IPS, etc.
Design, Procurement (Pre-qualification of firms, tendering, etc.), Configuration and Maintenance of IT infrastructure with LAN (UTP, Fiber optic cable), WAN (DSL, DXX, VPN) for more than 650 nodes at head office and different production units in various parts of the country (Raiwind, Faisalabad, Chunniah, Multan, Bahawalpur, Kotri and a regional office in Karachi). It includes Branded workstations, Branded servers, switches, IP & CCTV camera’s routers, voice gateways, firewall, fiber optic cable, network and barcode printers & print servers, scanners, copiers, multimedia projectors, managed APC UPS’s, MS Windows Server 2003 (DC, DNS, DHCP, Fileserver), ISA 2000/2004, Vm ware ESX server & workstation IBM AS400 application (BPCS), Mail Server (M Daemon and MS Exchange server 2003), Blackberry Enterprise Server (BES 4), Blackberry Handsets Web Server, Backup Server, Antivirus Server (managed), etc. Leading and managing the team of 7 systems and network engineers by whom we manage our 17 locations nationwide including hardware and software troubleshooting.
My GPA is 3.4.