Muhammad Irfan, I.T Support & Network Engineer

Muhammad Irfan

I.T Support & Network Engineer

Al-Faisaliah Group ( from New Directions S.A)

Location
Pakistan
Education
Master's degree, International Relations
Experience
14 years, 10 months

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Work Experience

Total years of experience :14 years, 10 months

I.T Support & Network Engineer at Al-Faisaliah Group ( from New Directions S.A)
  • Saudi Arabia - Jeddah
  • December 2013 to November 2015

-Technical Support Specialist, Hardware, Software & Network Engineer.
-Troubleshooting and Repair of Computers, Scanners and Printers.
-Remote Access & Troubleshooting of I.T Systems.
-Support for hardware maintenance of Windows and Windows Server platform
-Providing Technical Support to Al-Safi Danone, Modern Electronics Company (MECL, Sony), Steak House (Group’s Restaurant Chain), Faisaliah Medical Systems (FMS).
-Purchasing of Hardware from market at competitive rates
-Provide Software Upgrade and Installations for Business Automated Systems.
-ERP package (SAP) Configuration & Support.
-Provide services to users regarding software errors and fixes.
-Backing up databases and Data Loss Recovery.
-Software testing, tracing bugs and other failures; provide reports.
-Establishment and Configuration of LANs & WANs.

Technical Support Specialist, Network Engineer, System Engineer at Ministry of Health, Saudi Arabia
  • Saudi Arabia - Riyadh
  • September 2013 to October 2013

Hajj Operation 1434 H (2013 AD) September 22, 2013 to October 21, 2013.
Network Engineer, System Engineer
- Designing & Printing of Digital Paper forms of patients in Riyadh, Saudi Arabia.
- Configuration of USB Network Servers to connect with MoH (Ministry of Health) servers.
- Configuration of Digital Pens to connect with MoH (Ministry of Health) servers.
- Establishment of DATA Centre in Mina Emergency Hospital, Mina, Makkah Mukarramah.
- Configuration & Troubleshooting of Networks spread in 6 Medical Centres spread in Makkah
Mukarramah in Mina, Muzdalifah & Arafat.
- Analyze whole network with routers and switches for secure, effective and efficient
communication
- Authorization and authentication of users on network, storage and all other resources.
- All users must be members of MoH servers and control from central office.
- Provide internet at all level with bandwidth monitoring and policy.
- Take Backups, Antivirus configurations & unattended installations and updates for software.
- Installation & Troubleshooting of Workstations to be the part of Network
- Configuration of routers and switches for communication.
- Hardware and software troubleshooting and diagnosing problems.
- Wireless Routers and Access point’s configuration in networks.
Computer

System Engineer, Network Administrator at City District Government
  • Pakistan
  • October 2005 to March 2013

City District Government, Okara, Pakistan (Various offices)
October 2005 to March, 2013.
System Engineer, Network Administrator
- Troubleshooting and configuration of Networks spread in 7 campuses with 22 Labs and offices.
- Analyze whole network with routers and switches for secure, effective and efficient
communication
- Authorization and authentication of all users on storage and all other resources.
- All users must be members of domain server, Exchange Server and control from central
office.
- Provide internet at all level with bandwidth monitoring and policy. Implement proxy Servers.
- Take Backups, Antivirus configurations & unattended installations and updates for software.
- Configuration of messaging services like Outlook.
- Implementation of ISA Server with VPN and internet security.
- Configuration of routers and switches for communication.
- Hardware and software troubleshooting and diagnosing problems.
- Wireless Routers and Access point's configuration in networks.

Technical Support Specialist + Hardware, Software & Network Engineer at National Bank of Pakistan
  • Pakistan
  • August 2001 to March 2013

National Bank of Pakistan
August 2001 to March, 2013.
Position: Technical Support Specialist + Hardware, Software & Network Engineer

Responsibilities: - Maintain and troubleshoot bank's I.T system in 50 branches of the region.
- Technical support to the bank for online and in branch desktop computers, printers and other I.T peripherals.
- Assistance in using automated system and different software.

Manager, IT Support Specialist at Computer World
  • Pakistan
  • August 2000 to March 2013

Computer World. Okara
August 2000 to March 2013.
Position: Manager, IT Support Specialist

Responsibilities:
-Management and Administration of firm
-Dealing & Negotiation with end users as well as Corporate Sector
-Maintain Records & Correspondence of Firm's Business
-Sales & Services, Customer Liaison
-Increases the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions
-Provided Support to National Bank of Pakistan, City District Government and other companies & organizations
-Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
-Manage functions
-Oversees monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversees short and long-term financial and managerial reporting.
-Manages day to day processing of accounts receivable and payable using QuickBooks, producing reports as requested
-Provide services to end users as well as corporate sector
-Excellent tactical, analytical and critical thinking skills
-Sound judgment and decision-making ability to resolve a rank of issues/problems
-Negotiation and ability to influence others to reach agreement
-Well versed in Microsoft Office Applications, Word, Excel, Outlook, PowerPoint
-Contributes to short and long-term organizational planning and strategy as a member of the management team.
-Technical support, Hardware, Software & Networking.
-Purchasing of Hardware from market at competitive rates
-Provide Software Upgrade and Installations for Business Automated Systems.
-Establishment and Configuration of LANs & WANs.
-Troubleshooting and Repair of Computers, Scanners and Printers.
-Provide services to users regarding software errors and fixes.
-Provide Technical Support to National Bank of Pakistan, City District Government, Okara, Pakistan and other companies & organizations.
-Support for hardware maintenance of Windows and Windows Server platform
-Backing up databases and Data Loss Recovery.
-Software testing, tracing bugs and other failures; provide reports.

Education

Master's degree, International Relations
  • at University of Balochistan
  • June 2006

International Relations: Concepts & Principals of International Relations International Organizations International Politics International Economic Relations International Law Defense & Strategic Studies Foreign Policy Analysis

Bachelor's degree, Computer Science
  • at Government College
  • January 2004

2004 P.G.D (Postgraduate Diploma in Computer Science) Government College, Okara

Bachelor's degree, Journalism, Islamic History
  • at University of the Punjab
  • August 2002

2002 Graduation - University of the Punjab, Lahore, Pakistan

Specialties & Skills

Computer Hardware Troubleshooting
Administration
Problem Solving
Team Management
Excellent tactical, analytical and critical thinking skills
Administration and Management of firm
Drive initiatives in the management team and organizationally that contribute to long-term operation
Increases the effectiveness and efficiency of Support Services through improvements to each function
Manage functions
Dealing & Negotiation with end users as well as Corporate Sector
Sound judgment and decision-making ability to resolve a rank of issues/problems
Well versed in Microsoft Office Applications, Word, Excel, Outlook, PowerPoint
Negotiation and ability to influence others to reach agreement
Maintain Records & Correspondence of Firm's Business
Sales & Services, Customer Liaison
Contributes to short and long-term organizational planning and strategy as a member of the managemen

Languages

Urdu
Expert
Arabic
Intermediate
English
Expert

Training and Certifications

CCNA (Certificate)
Date Attended:
November 2010
Valid Until:
February 2011

Hobbies

  • Reading –Current Affairs (National, International, Social & Technological), Computer Science