Customer Service Representative
Blue Technologies
Total years of experience :7 years, 1 month
Assisted USA, UK and AU Customers in a timely fashion through Chat, Phone and Emails, while quickly determining their needs.
Documented all inquiries and concerns from Customers thoroughly.
Responded to all Customer’s inquiries thoroughly and professionally.
Provided quotations as per the Customer’s needs
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Followed-up with the Customers upon quotations.
Worked with established Customers to increase sales.
Got new orders by up-selling our product as per the Customer’s needs.
Updated Customers promptly with information about their orders.
Escalated Customer’s issues and retained them for future orders.
Addressed and resolved Customer’s product complaints empathetically and professionally.
Handled emotional Customers with delicacy, listening empathetically while maintaining the company policy.
Greeted and Politely assisted (USA) customers via telephone.
Answered an average of 60 calls per shift and noted down the Customer’s information properly.
Dispatched Cabs to the Customer’s addresses on timely-manner.