Technical Manager IN/VAS
Ufone, Mobilink, ZTE
Total years of experience :5 years, 8 months
• Level3 support to customers for VAS entities
• Emergency handling for critical issues reported by customer and resolution as per SLA
• O&M of online systems
• Upgrades for software and hardware as per requirement of customer for new features
• Deployment and implementation of new projects/systems
• Designing PAT documentation and network architecture for customer and performing ATP/PAT
• Cutover of new products into live system and ensure smooth operations
• Troubleshooting of all VAS related issues.
• Defining flexible charging on PSA for SMS, Large Account SMPP applications and international SMS roaming.
• Provisioning and maintaining links on CISCO ITPs between STPs and SMSCs
• Provisioning of various time based and volume based charging schemes for prepaid GPRS and MMS service on PSA.
• Provisioning and data filling for SMS services retry schemes, implementing international short messaging & SMS short codes, using ADT feature on SMSCs
• Acceptance testing (ATP) for all new services deployed on IN and VAS platform.
• Generating reports and data for performance and capacity analysis.
• Providing level two support for Customer Complaint Handling.
• Perform execution of pairing files for provisioning subscribers on PSA and CGW.
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Completed BEE Electronics along with major courses of Telecom from one of leading and rapidly growing Engineering University in Pakistan. Did my final year project on Virtualization of PS2 mouse. Also managed many technology based semester projects. Stood out as a good student scoring scholarship on basis of merit on multiple occasions.