Credit Card Maintenance Processor
SABB
مجموع سنوات الخبرة :21 سنة, 6 أشهر
Credit card replacement upon customer request.Reversal of financial charges, over limit charges, balance transfer of bonus points closed card to new card.Update customer information.Branches returned cards destruction as Cards was not collect by customer.Receiving returned Cards from SABB Mail room.Re-dispatching of returned cards according to Delivery Type(Via Branches, DHL, Registered Mail).Destruction of returned Cards after one month period of time as per SABB policy.Block cards after destruction of cards.Maintaining inventory record for returned cards.Updating Bank Software regular basis for track record.Adhering Bank policy and procedures complains with Audit precautionary measure for safety of Customer Data.
To maintain cost effective budget for marketing & sales development.
Checking marketing holding every month and planning for new depending upon response via sms, incoming call, website.Every month analysis of competitor's rates & their development.Preparing monthly sales activity plane.
Taking permission from government organization & as well as MNC for Kiosk placement in their respective area's.Checking monthly updates on website. Preparing newsletter in co-ordination with maintenance Team.
Sourcing All In One Current Account(Salary Bracket AED 4000/- & Above) Credit Card (Salary Bracket AED 2000/- & Above), Family Protector Plan(Insurance Minimum AED 30/- ), Million Dollar Dream (Investment Minimum AED 30000/-), Normal Fixed Deposit(1200000/- ) &Fixed deposit +(Minimum 700000/-)
I started my career as a Sales Officer and I made by database by cold calling, Through Customer Interface before and after the point of sale satisfying their Queries help me to get more valuable references and also through ADCB Existing customer database, Area which I covered are Dubai, Sharjah, , Ajman.Rasal Kamiah.
Working in a branch help me to build a long - term relationship with all the staff members of the channels to generate Sales Potential and convert them ( Relationship Management)
I have done lot of cross sales like Personal Loan, Smart Loan, Banc assurance (USD 700000), Excellency Deposit Account( Minimum 50000/-), Auto Loan
Preparation of Daily Management Information of New accounts daily, weekly and monthly bases.
Updating with latest changes in the services provided by the bank time to time.
Training for the New Intake, Setting target for whole team, Helping new joiner to build them by showing how to target potential market
Handling the total processing of Account & Credit Card from Documentation till Delivery.
Managing a team of executive’s with them to generate Potential Leads and converting them (Team management)
Building a long - term relationship with all the staff members of the channels to generate Sales Potential and convert them ( Relationship Management)
Planning and implementation of indoor and outdoor Marketing Campaigns to target potential Gold mines (Presentation management & Campaign Management)
Through Customer Interface before and after the point of sale satisfying their Queries( Customer Interface & Expectancy Management)
In-Charge for Current Account & International Remittance Account Opening
Generating Leads from branch walk in.
Opening New Roaming Current Account for medium and high enterprises group whose net worth starts from Rs. 1 to Rs. 40 cr.
Preparation of daily Management Information of New accounts daily, weekly and monthly bases.
Training for the new intake
Setting Target to the whole team
Categorizing each executive’s sales performance (daily, weekly, and monthly).
Updating branch report monthly.
Updating with latest changes in the services provided by the bank time to time.
Fixing appointment with the customer by putting conference call with the concerned area Executive
Handling the total processing from Documentation till account opening.
Bachelor of commerce specialisation in Money & Banking, Audting,Company accounts,