Sr Logistics Manager (Customer service& Operations)
Gulf Packing Industries Limited
Total years of experience :18 years, 5 Months
• Proficient in managing all activities of supply chain like completion of various formalities regarding shipping, warehousing and logistics.
• An effective communicator & team leader combined with flexible and detail-oriented attitude.
• Spearheading all accounting / financial processes for the departments. Carrying out inspection of warehouses on regular basis for CTPAT compliance activities
• Supervising entire shipment activities like stuffing, loading & tracking while coordinating with the shipping lines
• Conducting regular checkup inventories, testing of warehouse flooring /Fumigation, etc.
• Maintaining the track inventories from various nominated carriers at Plant stuffing to avoid last minute issues.
• Supervise ocean freight pricing solutions to customers including delivery of quotations.
• Ensure timely follow-up of quotations.
• Performing root cause analysis to identify and rectify problem areas which include providing solution to team member on day-to-day activities, helping them in resolving their error.
• Preparing warehousing planning for cargo deliveries to avoid any space crunch on window closing and
planning shipment on the targeted vessel.
• Complying with transportation-related policies at required DC, as well as safety rules, union contracts, and
government regulations.
• Liaise with Sales and Marketing departments to set and implement strategies for new products.
• Manage all customer facing communication and shipment related internal communication.
• Act as escalation point and resolve internal cross-team conflicts.
• Ensure compliance checks against corporate, legal guidelines and destination country SOP are executed.
• Ensure month end closing is timely and properly executed as per Operational accounting SOP.
• Vendor Management- Timely deliveries and payment to service providers.
• Transportation Management - Pickup and deliveries of consignment and ensuring all transporters follow
loading and unloading SOP.
• Fumigation - Ensuring all the containers are getting fumigated with nominated service providers and they follow the strict SOP which is shared with them.
• Coordinating with Carrier for Space management and Allocation.
• Preparing reports for Management review.
service, Operations for Region Northern Region at DB Schenker Gurugram.
~Carrier Management ~Negotiation on rates/pricing ~Track Market Trends
~Logistics Control ~Identify Target Markets ~Team Management
~Vendor Management ~Supply Chain Management ~Liaising & Coordination.
Key Responsibilities
• Escalate operational service issues to other teams for resolution.
• Develop and implement effective sales strategies to achieve revenue and growth targets.
• Supervise, mentor, and motivate a diverse team, including sales, operations, and customs clearance, billing, and payment personnel. Promote teamwork, communication, and a customer-centric approach within the branch.
• Manage branch finances, including budgeting, forecasting, and financial reporting. Monitor accounts receivable and accounts payable to maintain healthy cash flow.
• Ensure exceptional customer service standards are upheld, addressing customer inquiries and concerns
promptly. Implement improvements based on customer feedback.
• Liaise with Sales and Marketing departments to set and implement strategies for new products.
• Manage all customer facing communication and shipment related internal communication between DB Schenker stakeholders.
• Effectively managing business lane for Europe, Africa (Inter Asia) & Rest of the world Trade lanes.
• Establishing bilateral agreements with trade lane partner countries that ensures joint focus, way of working and commitment of resources to drive agreed trade lane volumes, through effective and proactive stakeholder management.
• Developing Existing business and create new queries from these trade lanes.
• Prepares monthly reporting/monitoring/root cause analysis of Trade Lane performance.
• Provide technical support to Relationship Managers of various business units.
• Maintain performance metrics to track defects, productivity.
• Responsible for P/L management for all trades.
• Participate in customer visits, customer reviews (incl. QBRs Quarterly Business Reviews) when required.
• Managing the team, incl. the hiring of new team members and ensuring proper induction is provided.
• Implementing new processes, standards, guidelines when required
• Ensure the overall performance of the branch (office) as specified in internal/external KPIs, Service Level
Agreements (SLAs)
• Ensure an appropriate and balanced workload for individual teams members and the team overall to ensure optimum productivity.
• Escalate unresolved issues to the next management level.
• Monitor individual and team performances for quality and quantity.
• Act as escalation point and resolve internal cross-team conflicts.
• Ensure compliance checks against corporate, legal guidelines and destination country SOP are executed.
• Ensure month end closing is timely and properly executed as per Operational accounting SOP.
• Reviews shipped volume and managed the overall shipping volume forecast.
• Review actual customer volumes versus awarded volumes (including pricing) and adherence to carrier
guidelines.
• Ensure smooth cross-functional communication and collaboration.
• Ensure team meets or exceeds all expected KPIs assigned to their function.
• Monitor Customers overall credit line usage to minimize DB Schenkers financial risks.
• Ensure new customers are onboarded properly following company guidelines.
• Responsible for continuous improvement (digitalization) and the implementation of global processes
• Support a positive and attractive working atmosphere/environment.
• Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
• Support a positive, attractive working atmosphere and office environment.
Transportation at Expeditor International Pvt ltd (Gurugram).
~Service Provider Management ~Negotiation on rates ~Develop new Lines. ~Cost Control ~Identify Target Markets ~Team Management ~Track Market Trends ~Operational Excellence ~Customer retention.
Key Responsibilities
• Responsible for Customer management and provide solution.
• Stay up to date with internal and external developments and suggest new ways to increase sales.
• Monitor projects/shipments to ensure they are delivered to specification and on time.
• Manage the accurate and timely movement of cargo to and from specific locations within the service standards agreed with the Customer.
• Develop and maintain relationships with customers to ensure long-term success.
• Managing P&L and ensuring profit is maximized.
• Managing a team under my supervision
• Deliver services to meet and exceed contracted SLAs.
• Ensure compliance with Regulatory and Company policies.
• Support a positive, attractive working atmosphere and office environment.
• Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)
• Supervise ocean freight pricing solutions to customers including delivery of quotations.
• Ensure timely follow-up of quotations.
• Ensure engagement with Sales Team is done when follow-up actions on quotations are required.
• Act as escalation point, resolve internal cross-team conflicts and escalate unresolved issues to the next
management level.
• Liaise with Sales and Marketing departments to set and implement strategies for new products.
• Manage all customer facing communication and shipment related internal communication between DB Schenker stakeholders.
• Develop and maintain relationships with key Customer.
• Suggest alternative options and innovation where possible.
• Implementing new processes, standards, guidelines when required as per Customer requirement.
• Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
• Planning and developing DC routings matrix to franchises and direct customers.
• Maintaining regular Customer Reviews and Implementing SOPs as per customer requirement.
• Driving Operational Excellence. Ensuring consistent quality and service delivery across all customers.
• Reviews and analyzes expenditures and other financial information; uses results to develop and implement plans, policies to meet budgetary goals.
• Responsible for providing new systems enhancement, technology, and other value- added services for better results.
• Having good knowledge of franchise services, distribution center (inbound/pick & pack/shipping), ocean, and linehaul.
• Complying with transportation-related policies at required DC, as well as safety rules, union contracts, and
government regulations.
& Supply chain (Ocean) in Expeditor International Pvt ltd (Gurugram).
~Carrier Management ~Negotiation on rates ~Track Market Trends
~Logistics Control ~Identify Target Markets ~Team Management ~Vendor Management ~Supply Chain Management ~Liaising & Coordination
Key Responsibilities
• Expertise in building & maintaining healthy business relations with potential carriers /clients and ensuring high customer satisfaction matrices by achieving delivery & service quality norms
• Measured and managed profitability, marketing trends and competitor
• Improved company profitability and quote win rates by managing quote system to ensure quality, accurate and competitive pricing issued to the customer in a timely manner.
• Maintained pricing integrity while remaining competitive in the marketplace. Lead a team that provides spot quotes to customers.
• Supervise exception management in case of service quality deviations including follow-up and problem resolution.
• Supervising team performance & KPIs for better Data Quality.
• Conducting Regular meeting with clients /vendors/Service provider to have better & strong control over
performance.
• Recruitment & selection of new staff in department.
• Act as a trainer in the Dept for new technology enhancement to clients support.
• Personally dealt with the conflicting demands
• Combined sales call and assistance on rates/RFQ to customer.
• Review customer-generated contracts for pricing.
• Work hand in hand with the sales force to put together pricing proposals for new and existing customers
• Provide effective resolution plan to Sales and Ocean Departments when business segment is not being met.
• Proactively reach out to external customers to assist in pricing negotiations and secure needed data to
provide the best possible pricing proposals / agreements.
• Proficient in managing all activities of supply chain like completion of various formalities regarding shipping, warehousing and logistics.
• An effective communicator & team leader combined with flexible and detail-oriented attitude.
• Spearheading all accounting / financial processes for the departments. Carrying out inspection of warehouses on regular basis for CTPAT compliance activities
• Conducting regular checkup inventories, testing of warehouse flooring /Fumigation, etc.
• Maintaining the track inventories from various nominated carriers at major CFS for consolidations to avoid last minute issues Liaising & coordinating with various departments & officials for smooth execution of all the processes.
• Performing root cause analysis to identify and rectify problem areas which include providing solution to team member on day-to-day activities, helping them in resolving their error.
• Preparing warehousing planning for cargo deliveries to avoid any space crunch on window closing and
planning shipment on the targeted vessel.
• Providing effective customer service by addressing escalated queries/ grievances of customers to ensure smooth flow of operations and adherence to service norms.
A/Cs. at Gurgaon.
Key Responsibilities
• Managing entire actual physical logistics, supply chain, consolidation, shipment, order management, customer support & distribution network of the organization
• Establishing, developing, and retaining business relationships with major clients
• Imparting training to vendors & subordinates regarding new processes and tools
• Introducing & implementing various initiatives to reduce operational.
• Performing recruitments & selection of new staff
• Developing various compliance strategies for working on warehouse compliances
• Administering vehicle & fleet resources while ensuring timely delivery to the customer
• Interacting with the customers and providing technical guidance & support for their business development and growth
• Maintaining & consoling inventories at CFS and rectifying discrepancies related to inventories at every CFS & in case we are short of inventories at any location then coordinating with carriers for immediate assistance & placing inventories at desire location.
• Supervising entire shipment activities like stuffing, loading & tracking while coordinating with the shipping lines
• Monitoring the Surveyor & CFS Operators for hassle free operational activities & providing feedback on
improvement areas
• Extending support to the vendors & suppliers for smooth flow of their shipment and on time deliveries
• Preparing presentations & Data Score Cards for management perusal
• Handling Dadri/ACTL Faridabad & Jodhpur Thar CFS operations and conducting regular visit to track & monitor port operations.
• Spearheading all accounting / financial processes for the departments.
• Sustaining existing networks & managing the supply chain which included all the activities like PO
Management/Warehouse/planning/consolidation/transportation/vendor support/customer support/ agent support etc.
• Negotiating with 3rd party carriers, Service provider, Transporters, CHAs companies.
• Overseeing e-booking & freight station activities
• Working with the agents like: Li & Fung, Krimson India & WECA and ensuring that all the requirements are met on time as per agreed terms & conditions.
• Holds the distinction of training and developing sound logistics team.
• Personally, dealt with the conflicting demands.
• Assisting Branch Security Manager in security compliance for transporters, service providers CHA including police verification, employee background checks, security parameter