Muna Ali

• Building good relationships with postgraduate students and collecting their concerns for consideration.
• Liaising with senior business school staff and attending meetings to share and discuss issues from postgraduate student body.
• Ensuring improvements and changes are implemented effectively, and communicating updates to students.

Managing the commercialization process of an innovative made in Brunel Design - Compact Hair Dryer and Straightener. Organizing the project through role allocation, setting milestones, project meetings and collaborating with team members to build consensus on challenging issues, and monitoring the completion and delivery of the work. Ensuring project Quality is of acceptable standard and communicating any changes needed to be made. Promoting team work and member communication through social media and informal team outings.

• Advising clients on the best package based on their needs and dealing with any pre- & post-departure enquiries and amendments. Delivered excellent customer service face-to-face and on the phone.
• Liaising with managers as well as airlines, hotel and car hire companies.
• Actively participating in the preparation and launch of new holiday packages including taking responsibility for direct marketing activities on a B2B and B2C basis.
• Actively making cold/warm calls, following leads and closing sales.
• Completing ad-hoc admin duties such as filing documents, researching and writing reports using variety of resources.
• Analysing the competitiveness of our packages and preparing sales reports.

• Used communication skills and confidence to deliver excellent in store customer experience across all areas of the store from the sales floor to the fitting rooms and the pay zone.
• Delivered sales targets by developing rapport with customers and working with the team to ensure strong sales growth and ongoing excellent customer service. This was done by evaluating our sales performance each time and discussing shortcomings.
• Maintained stock replenishment and managed tasks such as till management effectively.
• Promoted new JJB projects such as "get fit stay fit" campaign in store and assisted management with merchandising.
• Implemented JJB policies and product knowledge by paying attention to details and using that knowledge to help customers with their request.

• Delivered excellent customer service face-to-face and on the phone. Managed customer enquiries such as making appointments, informing them of the services available or the right advisor who can deal with their requests.
• Used IT skills to create spreadsheets on client’s information and had responsibility over the AWRC membership database.
• Respecting the confidentiality of the client’s information and keeping them anonymous.
• Managed the advisors diaries using organisational skills and initiative.
• Completed ad-hoc duties such as filing documents, researching and writing reports using variety of resources.
• Updated client’ files and details and making sure, they were aware of any new events or changes in the organisation.