Customer Care Supervisor
Modern Systems & Computer Trade
Total des années d'expérience :18 years, 1 Mois
• Prepare and follow up sales offers, orders, maintenance contracts or offers, won tenders and confirmations, the back orders, account receivables with the sales team and/ or the related departments, keeping the offers archived, tracked and filled by preparing a manual and automatic filling system.
• Preparing variety of reports to the management - such as (visits, offers, incoming phone calls, customer feedback which is related to the sales department on time.)
• Responsible for the following tasks including but not limited to, phone calls (internal and external calls - transferring the inquiry to the right sales person, keeping his / her manager informed ), set appointments, account receivables, customer satisfaction quality control, telemarketing.
• Coordinate meetings, presentations, travel arrangements and make the minutes of the meetings.
• CRM Key user. Contributed in the CRM formation as well as conducting several trainings to staff.
HR Officer
Duties and Responsibilities:-
1. Monitor the available tenders in the market
2. Preparing full proposals and complete quotations
3. Handling the communication with the vendors and suppliers that we deal with, asking for updated specifications and latest in technology.
4. Part of my responsibilities was to collect prices from suppliers and put a margin of profit to produce the selling price for the market and to add extra charges if the quotations are for other countries rather than Jordan
5.Preparing the monthly and yearly sales report.
6. Monitor payments of the implemented projects per duration.
7.Handling all the Sales department responsibilities during the absence of Sales manager.
8.One of my main duties was preparing a detailed company profile that includes all the details of the company in both Arabic and English
9.Part of my responsibilities was to arrange for meetings inside the company between employees and outside the company with customers.
10.Participation in the web page design of the company, giving ideas, provides information, collect data, and choose appropriate images & designs
Improving Managerial Skills of Female Leaders
All secretarial duties
All secretarial duties
Secretarial Diploma in the field of Secretarial and Business administration
General Secondary Certificate