mona abdelqader, Senior processor

mona abdelqader

Senior processor

ajman bank

Location
United Arab Emirates - Dubai
Education
Diploma, Diploma in Applied Business and Technology
Experience
17 years, 7 months

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Work Experience

Total years of experience :17 years, 7 months

Senior processor at ajman bank
  • United Arab Emirates - Dubai
  • My current job since December 2010

Senior processor, in Credit Administration Credit Risk & Compliance

issuing Facility Offer Letter-
Reporting New Clients to Central Bank System-
Issuing of Bank Credit Report-
Preparing documentation for the Banks Client's-

Quality coordinator, Supervisor at Department of Naturalization & Residency - Dubai
  • United Arab Emirates - Dubai
  • February 2007 to October 2010

Processing entry permit visas-
Tele-Marketing (Interducing new Services for to Custmer-
In-charge of evening shift
Solving Customer Complians
Customer Services representative

Adminstrator at Mohammed Tayyeb Khoory Group of Companies
  • United Arab Emirates - Dubai
  • July 2006 to February 2007

In Public Relations Department, reception, sales and administration

Education

Diploma, Diploma in Applied Business and Technology
  • at Dubai Women’s College
  • June 2008

Specialties & Skills

Government
Customer Interaction Management
Aviation Industry
Administration
Public Relations
Proficient user of MS Office
Marketing
Using Windows Movie Maker
English typing speed 34 wpm
Time management skills using MS Outlook
PUBLIC RELATIONS
Customer Service

Languages

Arabic
Expert
English
Expert

Training and Certifications

Business English Course (Training)
Training Institute:
International Technology Education Centre
Date Attended:
November 2009
• Systems and procedures of Naturalization and Residency (Training)
Training Institute:
Department of Naturalization & Residency - Dubai
Date Attended:
January 2007
Marketing skills over the phone (Training)
Training Institute:
Arabian Gulf Centre
Date Attended:
May 2009
The law of entry and stay of foreigners (Training)
Training Institute:
Department of Naturalization & Residency - Dubai
Date Attended:
January 2007
Skills to answer the phone (Training)
Training Institute:
House of expertise intl management
Date Attended:
May 2009
Measure the performance of institutional (Training)
Training Institute:
Dubai Police
Date Attended:
September 2008
Excellence in customer service (Training)
Training Institute:
Extreme Time Management
Date Attended:
February 2007