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Munir Murshid, IT Manager

Munir Murshid

IT Manager

CLARINS GROUP MIDDLE EAST

Location
United Arab Emirates - Dubai
Education
Master's degree, MBA - IT (Master Of Business Administration in Information Technology)
Experience
26 years, 1 Months

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Work Experience

Total years of experience :26 years, 1 Months

IT Manager at CLARINS GROUP MIDDLE EAST
  • United Arab Emirates - Dubai
  • My current job since March 2002

About CLARINS Group:




Clarins Group is a French luxury cosmetics company, which manufactures prestige skincare, makeup and fragrances products, 8800 employee around the world www.clarins.com

Company Portfolio: The Clarins brand portfolio includes Clarins, Azzaro, Thierry Mugler, and My Blend. A skin care product range for men (Clarins Men) has also been launched in 2002. The group's division Clarins Fragrance Group, also includes Porsche Designs Perfume, David Yurman fragrances, and Swarovski perfume. It also owns the organic cosmetics brand Kibio



Main Responsibilities:


• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, including, operating systems, software applications, , peripherals, telephone system, door access system, CCD camera system.
•Oversees the development, design, and implementation of new applications and changes to existing computer systems and software packages.
Manage software design, development and support processes. Streamlines the process to address end-user requests.
•Analyze business requirements and develop tools to automate processes
•Develop & Admin current System (commercial system and other system)
• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (ICT)
• Develop and implement policies and procedures for electronic data processing and computer systems operations and development
•DRP - Data Recovery Plan and BCP- Business Continuity Plan, Risk Management
• Meet with managers/Staff to discuss system requirements, specifications, costs and timelines
• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systetem
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Troubleshoot hardware, software and network operating system
• Familiar with all hardware and software used in company
• Familiar with network operating system
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Train staff about new and potential use
•Manage all users’ requests through service desk system
• Provide individual training and support on request
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources.
•Ensures appropriate documentation for All IT Dept
• Install & Configure windows Server 2003, 2008 and 2012, Mail server -2007, 2010 and 2013
•Install & Configure HP Server Ex: Proliant DL 380 and DL 360 and ML Server
•Install & Configure NAS Server (Ex: Netgear ReadyNas 3200 and 3220)
•Manage MFP printer (Small to Big), network and standalone printers
•Install and Configure print server
• Troubleshoot all technology issues (Windows server, Mail Server MS Exchange 2007, 2010 and 2013, …etc)
• Maintain log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology resources
• Research current and potential resources and services
• Provide network access to all staff and guest
• Install workstations
• Connect and set up hardware
• Load all required software
• Provide network accounts and passwords as required
• Monitor security of all technology
• Install and maintain Foolproof and passwords
• Input and maintain IP addresses
• Advise staff of security breach and/or change in password or security status
• Ensure installation of lock out programs
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal


Perform other related duties as required during working hours and outside working hours

Technical Support Engineer at Eastern Link Information Technology - ELITE
  • United Arab Emirates - Dubai
  • February 1998 to March 2002

Responspolities :

- Onsite Customer Support

-Responsible for Installation of Email and Proxy Server.
-Implementation of LAN and WAN Setups Using Lantronix, Dlink,
3com and Cisco products.
-Providing technical support to customer throughout Middle East for
Lantonix products.
-Installation of email, internet and fax gateways.
-Maintain existing network setup and daily support for existing
customers

Technical :
-Installation and administration of Windows 95, 98, ME, NT & 2000
-Support and worked on Windows 95, 98, ME, NT 4 Workstation and
server and 2000 Professional and server.
-Installation of server (Ex: CompaqProliant 1600/3000, ML 370,
Assembled - INTEL ), configuring RAIDS and Arrays.
-Installation of file servers (Ex: PROCOM)
-Working experience of Mdaemon and Wingate as email and proxy
servers.
-Implementation and administration of Microsoft Exchange and Proxy
servers.
-Installation of SQL server.
-Installation of print servers and RAS servers from Lantronix.
-Installation of AXIS Camera Server.
-Testing and installation of remote administration utilities like
PCANYWHERE and Control IT.
-Installing Email software (POP3 and SMTP) in multiple domain
environments and integrating it with existing mail servers. .
-Installation of relay fax and other email to fax solution in different
environments.
-Installation of faxmaker using Brooktrout DID card.
-Installation of different ISDN Modems and switches .
-Installation of Cisco router 800 and 1600 series as internet gateway.
-Administration and setup of domain names, Virtual hosting and
Ecommerce based projects.
-Troubleshooting wide range of Pcs -Desktops & Notebooks-
(like Compaq, IBM, Dell, HP, Acer, Toshiba, Fujitsu, AST, DTK,
CLR).
-DATA recovery using recovery tools
-Installation of Backup solutions Hardware like (HP Surestore Tape
Backup Internal & External HP Colorado, PROCOM DLT tape, ZIP,
JAZ Drives, JAZ Server from AXIS), Software (VERITAS Backup
Exec, Tapeware, ARC server) for workstations & servers.
-Setting of PALM and Compaq IPAQ with Windows CE.

Education

Master's degree, MBA - IT (Master Of Business Administration in Information Technology)
  • at Sikkim Manipal University
  • October 2010

Master Of Business Administration in Information Technology

Bachelor's degree, Computer Science
  • at Yarmouk University
  • May 1997

Specialties & Skills

Compaq Servers
+Endorse 1
Greytip HR System
+Endorse 1
Manage Engine Service Desk
+Endorse 1
LANDESK Management Suite
+Endorse 1
Products Grey Market System
+Endorse 1
MailStore (Archiving) Solution
+Endorse 1
Infor M3 - Lawson
+Endorse 1
Software Testing
+Endorse 1
Virtualization VMware and Hyper-V
+Endorse 1
Symantec Backup Exec
+Endorse 1
MS Lync
+Endorse 1
VARONIS NAS Permissions and Storage Optimization
+Endorse 1
HP Servers
+Endorse 1
MailStore - Email Archiving Solution
+Endorse 1
MS Viso
+Endorse 1
HP
+Endorse 0
Installation
+Endorse 0
Administration
+Endorse 0
SQL Server
+Endorse 0
Backup
+Endorse 0
Troubleshooting PCs, Laptops, Tablets, Smartphones
+Endorse 0
Windows 2000 Server and advnce server
+Endorse 0
Windows NT 4.0 Server
+Endorse 0
Network Administrator
+Endorse 0
Switches
+Endorse 0
Exchange Server 2003
+Endorse 0
MS Proxy Server
+Endorse 0
Mdaemon Mail server
+Endorse 0
Wingate Internet server
+Endorse 0
Procom Network Storage
+Endorse 0
Faxmaker & Relay Fax
+Endorse 0
DID Brooktrout Card - Fax
+Endorse 0
Compaq, IBM, HP, Dell, Acer, Toshiba, Fujitsu, AST, DTK, CLR Pcs and Notebooks
+Endorse 0
CISCO Router
+Endorse 0
DATA recovery using recovery tools
+Endorse 0
Backup solutions Hardware & Software
+Endorse 0
SQL Server - Administration
+Endorse 0
setup of domain names ,Virtual hosting
+Endorse 0
print servers - Lantronix
+Endorse 0
RAS Server
+Endorse 0
MS Exchange Server 2013
+Endorse 0
Cyberoam Unified Threat Management UTM
+Endorse 0
Avaya Telephone System
+Endorse 0
MS Exchange Server 2007
+Endorse 0
Panasonic IP Telephone Systm
+Endorse 0
Windows Server 2003
+Endorse 0
Windows Server 2012
+Endorse 0
Windows Server 2008 and 2008 R2
+Endorse 0
MS Exchange Server 2010
+Endorse 0
NAS Storage
+Endorse 0
Symantec Backup Exec
+Endorse 0
problem-solving, analytical and evaluative skills
+Endorse 0
FTP Server
+Endorse 0
Cberoam - UTM Appliance
+Endorse 0
MS Office 365
+Endorse 0
Windows 3.1
+Endorse 0
Windows ME
+Endorse 0
MS Office 4.3
+Endorse 0
Windows 95
+Endorse 0
MS Office 97
+Endorse 0
Windows NT 3.5
+Endorse 0
MS Office 2003
+Endorse 0
MS Office 2010
+Endorse 0
MS Office 2013
+Endorse 0
Windows 98
+Endorse 0
Virtualization with VMware & MS Hyper-V
+Endorse 0
Windows 7
+Endorse 0
CISCO ASA
+Endorse 0
Windows XP
+Endorse 0
MS Office 95
+Endorse 0
Windows 8
+Endorse 0
MS Office XP
+Endorse 0
BlackBerry Enterprise Server
+Endorse 0
Windows NT 4.0
+Endorse 0
Windows 2000
+Endorse 0
Windows Vista
+Endorse 0
Time Attendance System
+Endorse 0
VPN (using different technology Ex: MS, CISCO and UTM)
+Endorse 0
MS Office 2000
+Endorse 0
MS Office 2007
+Endorse 0
Windows 3.0
+Endorse 0
Windows 98 SE
+Endorse 0
MS IIS
+Endorse 0
MS Project
+Endorse 0
CANON, XEROX MPS
+Endorse 0
Managing Office 365
+Endorse 0
Digital Asset management (DAM
+Endorse 0
JD Edwards
+Endorse 0
Acronis True Image
+Endorse 0
Acronis Disk Director Advanced
+Endorse 0
Time Attendance system
+Endorse 0
CCTV Cameras Security System
+Endorse 0
Schneider -APC- UPS
+Endorse 0
Active Directory Services; Active Directory Group Policy Objects (GPO); G
+Endorse 0
POS & SPA System (Success - IKOSOFT), Millennium - SPA
+Endorse 0
Network & Voice cabling implementation
+Endorse 0
Remote Access Software (TeamViwer, MS and other)
+Endorse 0
ESET Endpoint Solutions (security)
+Endorse 0
MailMarshal SMTP (Mail Gateway)
+Endorse 0
Wi-Fi - Configuration, HP, Linksys, D-Link, ...etc
+Endorse 0
VARONIS DatAnywhere
+Endorse 0
Zscaler - Internet Security (Cloud)
+Endorse 0
KASPERSKY ENDPOINT SECURITY FOR BUSINESS
+Endorse 0
Door Access System
+Endorse 0

Languages

Arabic
Expert
English
Expert

Training and Certifications

Microsoft Certified Systems Engineer (Messaging on Windows Server 2003) MCSE No A256-8301 (Certificate)
Date Attended:
May 2006
Microsoft Tech·Ed Europe 2007 (Training)
Training Institute:
Microsoft - Barcelona Spain
Date Attended:
November 2007
Duration:
40 hours
Microsoft Certified Systems Administrator (Windows Server 2003) MCSA No A256-8296 (Certificate)
Date Attended:
April 2006
Microsoft Tech·Ed Europe 2012 (Training)
Training Institute:
Microsoft - Amsterdam Netherlands
Date Attended:
June 2012
Duration:
32 hours
Microsoft Certified Systems Engineer (Windows 2003) MCSE No A256-8297 (Certificate)
Date Attended:
May 2006
Monitoring And Troubleshooting Microsoft Exchange Server 2007 (MS 5051) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
March 2008
Duration:
16 hours
ITIL Foundation V3 (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
December 2013
Duration:
24 hours
IDC'S IT Security Roadshow (Training)
Training Institute:
IDC - Dubai U.A.E.
Date Attended:
April 2006
Duration:
8 hours
Microsoft Certified Systems Engineer (NT 4.0) MCSE No A256-8280 (Certificate)
Date Attended:
October 2000
Microsoft Tech-Ed Middle East 2010 (Training)
Training Institute:
Microsoft - UAE
Date Attended:
March 2010
Duration:
21 hours
Microsoft Tech·Ed Europe 2008 (Training)
Training Institute:
Microsoft - Barcelona - Spain
Date Attended:
November 2008
Duration:
40 hours
Microsoft Certified Solutions Associate Windows 2012 (MCSA) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
January 2014
Duration:
120 hours
Introduction To Installing And Managing Microsoft Exchange Server 2007 (MS 5047) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
March 2008
Duration:
16 hours
IDC'S IT Infrastructure Roadshow (Training)
Training Institute:
IDC - Dubai U.A.E.
Date Attended:
September 2006
Duration:
8 hours
Microsoft Certified Systems Administrator (Messaging on Windows Server 2003) MCSA Messaging No 8300 (Certificate)
Date Attended:
April 2006
Core Solutions Of Microsoft Exchange Server 2013 (MS 20341) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
October 2013
Duration:
40 hours
Microsoft Certified Professional MCP No A256-8281 (Certificate)
Date Attended:
June 1999
PC Maintenance (Training)
Training Institute:
Computer Academy Jordan
Date Attended:
August 1995
Duration:
40 hours
ACCESS 2.0 (Training)
Training Institute:
Yarmouk University - Jordan
Date Attended:
June 1995
Duration:
15 hours
Installing & Configuring Microsoft Windows 2000 File, Print, And Web Server (MS 1594) (Training)
Training Institute:
New Horizons Computer Learning Centers - UAE
Date Attended:
April 2000
Duration:
8 hours
Implementing Microsoft Internet Security Acceleration Server 2004 (MS 2824) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
August 2005
Duration:
40 hours
Advance FOX Pro 2.0 (Training)
Training Institute:
MAREB - Jordan
Date Attended:
October 1994
Duration:
48 hours
Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 AD (MS 2279) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
July 2005
Duration:
40 hours
Windows 95 (Training)
Training Institute:
MAREB Jordan
Date Attended:
June 1996
Duration:
30 hours
Implementing a Microsoft Windows Server 2003 Network Infrastructures: Network Hosts (MS 2276) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
April 2005
Duration:
16 hours
Visual Basic (Training)
Training Institute:
MAREB - Jordan
Date Attended:
March 1997
Duration:
48 hours
Level-1 Training on Wireless, ADSL & VoIP Products (Training)
Training Institute:
D-Link
Date Attended:
September 2001
Duration:
8 hours
Internet (Training)
Training Institute:
MAREB - Jordan
Date Attended:
March 1997
Duration:
30 hours
Designing Security for Microsoft Networks (MS 2830) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
July 2005
Duration:
21 hours
Supporting Microsoft Windows NT Server 4.0 Enterprise Technology (MS 689) (Training)
Training Institute:
Computer 2000 LLC U.A.E
Date Attended:
March 1999
Duration:
40 hours
Microsoft Security Workshop (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
May 2005
Duration:
40 hours
Planing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (MS 2278) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
June 2005
Duration:
40 hours
Grsphice (Training)
Training Institute:
Yarmouk University - Jordan
Date Attended:
June 1996
Duration:
15 hours
Supporting Windows NT Workstation 4.0 (MS 770) (Training)
Training Institute:
Computer 2000 LLC U.A.E
Date Attended:
March 1999
Duration:
40 hours
Internetwroking With Microsoft TCP/IP on NT 4.0 (MS 688) (Training)
Training Institute:
Computer 2000 LLC U.A.E
Date Attended:
April 1999
Duration:
40 hours
Implementing, Managing, and Maintaining a MS Windows Server 2003 Network Infrastructure: Network Srv (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
May 2005
Duration:
40 hours
Managing & Maintaining a Microsoft Windows Server 2003 Environment (MS 2273) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
May 2005
Duration:
40 hours
Installing, Configuring, and Administering Microsoft Windows XP Professional (MS 2285) (Training)
Training Institute:
New Horizons Computer Learning Centers -Dubai, U.A.E.
Date Attended:
April 2005
Duration:
16 hours
Preinstalling and deploying Microsoft Windows 2000 Professional (MS 1567) (Training)
Training Institute:
New Horizons Computer Learning Centers - UAE
Date Attended:
April 2000
Duration:
8 hours
System Administration for MS SQL Server 7.0 (MS 832) (Training)
Training Institute:
2000 LLC U.A.E
Date Attended:
May 1999
Duration:
40 hours
CISCO Securing Networks with PIX and ASA (SNPA ) (Training)
Training Institute:
Synergy Professional Services - Global Knowledge - Dubai U.A.E.
Date Attended:
October 2008
Duration:
40 hours
Microsoft Office 4.3 (Training)
Training Institute:
MAREB Jordan
Date Attended:
December 1995
Duration:
100 hours
Supporting Microsoft Windows NT Server 4.0 – Core Technology (MS 922) (Training)
Training Institute:
Computer 2000 LLC U.A.E.
Date Attended:
February 1999
Duration:
40 hours
Interconnecting Cisco Network Devices (Training)
Training Institute:
Synergy Professional Services - Global Knowledge - Dubai U.A.E.
Date Attended:
May 2004
Duration:
40 hours
3 COM University Partners3 Training (Training)
Training Institute:
3COM
Date Attended:
September 2000
Duration:
8 hours
Networking Essentials (Training)
Training Institute:
Computer 2000 LLC U.A.E
Date Attended:
March 1999
Duration:
40 hours

Hobbies

  • Photography
  • Starting Idea of writing IT Professional book
  • Swimming