Operation Manager
ResCare Workforce Services
Total years of experience :20 years, 4 months
•Direct or coordinate the supportive services of the department.
•Prepare and review operational reports and schedules to ensure accuracy and efficiency.
•Set goals and deadlines for the department.
•Acquire, distribute and department supplies.
•Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
•Plan, administer and control budgets for contracts, equipment and supplies.
•Monitor the facility to ensure that it remains safe, secure, and well-maintained.
•Hire and terminate clerical and administrative personnel.
•Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
•Ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
•Increase office participation from %16 to %54 within 8 months.
•Supervises case managers for two programs.
•Oversees performance of case managers to ensure that participants receive quality and timely services and that program objectives are met.
•Resolve conflicts that arise with participants and failure to comply issues.
•Coach team members to maximize team productivity and performance.
•Overall floor management to include workload distribution and load leveling.
•Manages team escalations and demonstrates good business judgment.
•Compiles and records department matrix.
•Due Daily, Weekly and Monthly report.
•Assisted newly arrived refugee families with welfare, finding housing, paying bills, health appointments, obtaining government documents, school enrollment, opportunities for the disabled, and other community resources.
•Translated for clients during initial intake, medial assessment and medical appointment.
•Completed paperwork for clients relating to medical reports and welfare monthly activity reports.
•Coordinated employment for each client based on their skills, work and education history.
•Conducted case management.
•Go out in the community and marketing client skills, matching them with right employer to get them jobs led to self sufficiency.
•Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including life, medical and dental insurance.
•Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
•Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
•Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
•Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
•Customize insurance programs to suit individual customers, often covering a variety of risks.
•Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
•Calculate premiums and establish payment method.
•Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
•Perform administrative tasks, such as maintaining records and handling policy renewals.
• Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
• Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
• Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
• Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
• Direct or conduct recruitment, hiring and training of personnel.
• Establish work schedules and assignments for staff, according to workload, space and equipment availability.
• Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
• Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
• Offering all MTC ATHEER products to all our customers.
• Produce all offers of MTC ATHEER to our customers (New line, New offers).
• Selling to customers (MVD, EVD).
• Provide miscellaneous service to customers such as Replace SIM, Add services. Registration to our customers completing Missing Info.
• Daily cross check and match with Store keeper, Cashier, Back office.
• Offering all MTC ATHEER services to our entire customer
• Escalate customer’s technical problems to the senior CSR.
• Send sales &services report to BO for the daily matching.
• Selling over 200000 SIM cards within 6 months..
•Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
•Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•Check to ensure that appropriate changes were made to resolve customers' problems.
•Determine charges for services requested, collect deposits or payments, or arrange for billing.
•Refer unresolved customer grievances to designated departments for further investigation.
•Selling other services
1.Subject Knowledge - Synthesize information from functional areas within an organization, such as operations, finance, accounting, management, and marketing, as they support decision-making processes throughout an organization. 2.Strategic Planning - Evaluate the financial position of an enterprise, and plan the use of its financial resources to achieve its objectives. 3.Problem Solving - Apply the basic theories of leadership, economics, and business statistics to solving business problems and taking advantage of business opportunities 4.Leadership and Governance - Formulate the appropriate business policies and strategies within an environment of change to meet the objectives of the organization’s stakeholders. 5.Technology - Utilize current methodologies, systems and technology in order to plan, execute and implement the strategies needed for effective management. 6.Globalization and Cultural Awareness – Assess the risk and opportunities associated with operating within multi-cultural, global business environment. 7.Communication and Presentation – Demonstrate effective written communication and oral presentation skills in a collaborative, problem-solving setting. 8.Diversity and Ethics – Assess and manage ethical issues and multicultural diversity. 9.Critical Thinking - Examine information, ideas, belief, problems or arguments through an intellectual process that judges relevance, clarity, accuracy, and importance.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Medicine— Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. • Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. • Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
I graduate with %94 score, top 10 of my high school.
