IT Tecnical Support Engineer
FUitsu Technologies
Total years of experience :3 years, 2 months
• Level 1 & 2 Support, Troubleshooting of Servers, Workstations, Desktops, and Laptops.
• Provide telephone and live tech support for local and remote end users.
• System generation of trouble tickets and assigning the same to the Network Engineers for hardware troubleshooting.
• Assigning tickets for SLA (Service level Agreement) on OSM-Q (Operational service management-Quality).
• Accepting Tickets of United Bank of Switzerland (UBS) and assigning to ORACLE.
• Configuring Network & Client devices to user standards Install and configure computer systems, printers, telephones.
• Provide data entry and report generation support for corporate enterprise software’s.
• Address user tickets regarding hardware, software and networking. Along with the Office 365 usage.
• Communicating status of support requests to users and IT Management in a timely manner.
• Administration of Active Directory (AD), Guest WiFi and Print Queue accounts.
• Working technical knowledge of network and PC operating systems, in Windows XP, Vista, Windows 7, Windows 2000/2003/2008 Server.
75/100
INTERMEDIATE KOTTAM JR COLLEGE 2008 TO 2010 88
SSC NAVODAYA E/M HIGH SCHOOL 2005 TO 2008 75 INTERNATIONAL CERTIFICATIONS: ✓ CISCO CERTIFIED NETWORK ASSOCIATE (CCNA X) (R&S)