Nabeel Hammad

Helpdesk Engineer at Faten

• Palestine
• July 2017 to January 2018

 Administer the IT Helpdesk system
 Resolve incidents added to the Helpdesk system by users, or escalate incidents to the relevant IT expert, in accordance with agreed service levels
 Administer and support desktop PC’s, Laptops, printers and Digital Scanners
 Deploy new desktop hardware and software as required.
 Maintain IT documentation where appropriate
 Administer and maintain the Active Directory users and groups
 Visit remote locations to provide on-site support where required.
 Support of remote offices
 Any other tasks as reasonably required.

Assistant Engineer at Engineers Association – Jerusalem Centre

• Palestine - Ramallah and Al Bireh
• April 2015 to May 2017

 Courses Coordinator
 Responsible for logistics
 Projects Coordinator
 LABs Monitoring
 Deploy new desktop hardware and software as required

Technical Support at Reach Co.

• Palestine - Ramallah and Al Bireh
• October 2015 to April 2016