E-Commerce Specialist
Menshaf Eyecare
Total years of experience :7 years, 0 Months
• Lead the development of companies own e-com platform.
• Managing all online marketplace like Amazon, Noon, Jollychic, ForDeal.
• Product listing activities across all the platforms, online marketplaces and ensure new products are launched at the right time.
• Oversaw photoshoot of Menshaf’s home-brands.
• Develop high level stock plan and liaise with relevant stake holders to ensure sufficient stocks are available for E-Commerce.
• Monitor post sale activities such as customer refunds, order fulfilment and platform experience and drive speedy resolution.
• Collaborate with design and development team to implement changes as per defined schedule on Menshaf’s e-comm website for better user
experience.
• Responsible for creating and presenting monthly, quarterly, and yearly reports to higher management.
I started as an assistant application analyst and later was promoted to application analyst with an added responsibility of implementation of new clients.
My core responsibility include but not limited to;
• Identified the features, advantages and disadvantages of CureMD's application by conferring and empathizing with clients.
• Investigated and diagnosed issues by testing, evaluating and validating CureMD application.
• Accepted ownership of issues and developed solution by preparing and evaluating alternative workflow solutions.
• Compiled data and produced relevant reports on various bugs within the CureMD application.
• Documented clients' issues and processes of resolution.
• Held regular meeting with software developers to rectify issues and help improve the overall functionality of the CureMD application.
• Held live training webinars and provided support to clients and new hires.
• Building and maintaining productive relationship with the client.
• Generating reports to analyze performance and presenting it to clients.
• Leading new client's implementation.
• Ensure documentation of implementation process
• Researched, collected and organized data on startups in the MENA region
• Worked on quarterly reports that presented startup ecosystem of MENA region
• Campaign creation and execution
• Creating e-mail campaigns
• Coordinating with the creative team
• Monitoring, reporting and tracking performance of existing campaigns
• Managing and maintaining all social media accounts
• Creating and executing social media calendar
• Creating Facebook ads and Instagram ads
• Generating social media reports
Account Executive
• Coordinate projects across departments and clients
• Identify information and resource requirement for key stages of initial inquiry
• Coordinating pitch research
Digital Marketing Coordinator
• Campaign creation and execution
• Creating e-mail campaigns
• Coordinating with the creative team
• Monitoring, reporting and tracking performance of existing campaigns
Social Media Coordinator and Influencer Marketing
• Coordinating with social media planners
• Creating and executing social media calendar
• Creating Facebook ads and Instagram ads
• Generating social media reports
• Identifying, reaching out and collaborating with social media influencers
Event Coordinator
• Supporting Supervisor at multiple fashion and sports event
• Planning and organizing all practical aspects of event
• Handling post event tasks, wind up and managing evaluation form analysis
After being Student Ambassador for a year, I initiated and moved to the technical department to strengthen my IT knowledge and help me grow in my field of interest.
The role evolved greatly with time and the responsibilities switched allowing me to further grow and learn. Some of my core responsibilities were including but not limited to;
• Quality control and maintain the student labs whilst making sure the hardware and the software standards were met.
• Troubleshoot, report and potentially repair any issues.
• Support the server administrator in maintaining the server, its room and the cabling.
• Assist and support any technical issues within the student accommodation.
• Help with the universities network infrastructure i.e. assisting the network administrator
• Assist/maintain with the universities internal Intranet system on an Ad hoc basis.
• Assist in Installing, setting up and implementing new IT systems as needed
• Assist IT professors with grading ( Quality assurance ) on the student assignments.
As a student, I have always been eager to learn and grow which prompted me to apply for the student ambassador position.
The role evolved greatly with time and the responsibilities switched allowing me to further grow and learn. Some of my core responsibilities were including but not limited to;
• Promote the university to prospective parents and students as we offer a real, true insight in to university.
• Lead the team during Open Days and Accommodation Viewing days.
• Organise/Assist/Coordinate campus tours and Joint Honour events.
• Handling some aspects of the universities social media and customer queries
• Assisting in organizing any conferences and internal events that take place.
• Gathering testimonials from students, parents, teachers and key individuals.
• Representing the university in Career Fairs
• Organizing and supervising all events that are initiated by the Student Council
• Helping the Staff of the University and the Marketing Team by providing secretarial and admin support
• Transportation and Accomodation Quality Assurance along with the Head of the department
• Provide Customer service for walk-in prospects and students that needed assistance
• Collect and Gather content online as needed
• Help with research
• Maintain and update Social Media profiles
• Collect and Gather content online as needed
• Help with research
• Maintain and update Social Media profiles
Thesis: Investigating requirements engineering Practitioners perspective towards sustainability.