Flight Operations Officer
Future Flight Support
Total years of experience :13 years, 7 Months
• Ascertain crew needs such as fuel, transportation, catering, etc.
• Professionally greet vendors, customers, tenants, and all other fly-in or walk-in traffic.
• Answer multiple telephone lines in a professional manner and handle all aspects of customer inquiry.
• Accurately update the Fuel Inquiry Log
• Perform competition fuel surveys in a professional manner as directed by Flight Support Manager
• Arrange lodging, transportation, and catering for crew and passengers.
• Close sales in a timely and professional manner.
• Generate invoices for products sold and services rendered.
• Accept payments (checks, credit cards, cash, contract fuel cards, etc., ) for open invoices.
• Update and record aircraft arrival and departure information on the Line Service Board to record scheduled and pop-up aircraft activity.
• Maintain customer service file system for each aircraft that visits our facility.
• Apply for landing and overfly permit with Civil Aviation
• Finalize all required documents for cargo flights
• Diagnose the clients specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental
• Transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Organize and coordinate and prepare with passengers, airport staffin cases of flight delay and cancellation to avoid passenger displeasure and provide any required new travel arrangements or rebooking.
• To confirms reservations for rooms according to the room’s availability issued by the Reservations Officer accords the rates that are currently in effect and arranges the billing according to hotel procedures.
• To handles all group tours/ conventions from the initial blockage to the rooming lists.
• To records all reservations neatly and accurately on prescribed forms.
• To files neatly all updated correspondence chronologically, first and then alphabetically.
• To handles the telex machine in sending outgoing reservations telexes.
• To handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.
• To check incoming letters, telexes and faxes than distribute to whom it may concerned within the Reservation
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and report with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
Aviation 101
Aircraft General Knowledge Instrumentation General Navigation Meteorology
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