Telecom and Network Services Engineer
CMS Info systems.
Total years of experience :6 years, 5 months
Maintain and service Bank’s network, check interface status and checkout for packet drop for daily checklist and Checks for SLA.
Troubleshooting & monitoring LAN & WAN links.
End-user support.
Maintaining Routers, Switches, Vlan, Leased Lines & ISDN.
Managing Video, Audio conference & Projector.
Call Logging & Response using a Ticketing System.
Configure, manage IP phones (Avaya) and direct lines using Avaya Site Administration tool and Nice Logger.
Generating monthly billing reports using Telesoft.
Vendor Management.
Issue Escalations through until closure.
Configuration of Local Printers, Network Printers using print server.
Managing & maintaining Avaya EPABX & Nice Logger Server.
Troubleshooting & Maintaining Internet Connections.
Maintaining around 12 Switches (Catalyst 3750, 3550, 2950, 3500) & 3 routers(Cisco 3800, 3600, 2500)
Documentation of all IT activities and infrastructure information.
Handling the Customer queries & technical issues through phone or mail.
Troubleshooting & managing services like Broadband connection, GPRS connection & GSM network.
Assembling, Troubleshooting & maintenance of PCs.
Configuring & installing different hardware components.
Installation of operating system & application softwares.