Assistant Business Analyst (Internship)
Rancord Engineering
Total years of experience :3 years, 5 Months
Rancord Engineering, Aberdeen - UK Sept. 2013 - Jan. 2014
Assistant Business Analyst (Internship)
• Understood the business process management and established a relationship with stakeholders and obtained results
• Designed an alternative business process work flow and implemented the solutions
• Made appropriate recommendations, and prepared reports to achieve the goals of the organisation
• Identified the areas of improvements and business issues and recommended analytical tool standards and methods.
Unibank Ghana Limited, Accra- Ghana July 2011 - Aug. 2012 Customer Service Officer (Main Stream Teller)
• Set up and maintained customer's accounts and processed cheque, cash, direct debit payments and withdrawals
• Dealt with enquiries, complaints and helped customers with loan and mortgage applications
• Communicated, promoted and sold financial products and services to customers
• Adopted a computerised system to update customer account details, and embarked on general administration tasks such as maintaining records, sending letters to customers and liaising with customer support manager in relation to in - balances
Unilever Ghana Limited, Tema- Ghana (National Service) Nov. 2009 - Aug. 2010 Customer Service Officer - Brand Building (Foods Category)
• Collated and presented the projections of monthly demand for the production unit
• Reliably presented and defended forecast biases in relation to demand
• Reviewed and presented the weekly Demand Meeting minutes and communicated secondary sales reports to department heads
Customer Service Care Officer
Customer Development Operations
• Prepared delivery reports and Call-Up plan for Directors which was circulated on weekly bases
• Dealt with Customer Complaints and passed it on related reports to stakeholders concerned
• Planned and organised Growth Creation and Leadership Team Meetings (GCLT)
Customer Service-Marketing
• Assisted in the planning of the Retailer and Wholesaler Scheme and contacted a Weekly call up on merchandisers to access retailer's performance for May 2010
• Provided targets for Retailers based on their trend of sales and monitored targets achieved on weekly basis
Metalex Company Limited, Tema- Ghana Feb. 2009 - June 2009 Customer Service Officer (Intern)
• Marketed the company's brands, products and services to key and potential customers
• Provided assistance to customers on product enquiry and after sale services
• Prepared customer orders through invoicing, waybills and releasing of sales orders
Pentax Management & Consultancy Service, Accra-Ghana Aug. 2008 - Oct. 2008 Management Assistant (Intern)
• Used a range of Microsoft office software including email and databases for documentation.
• Managed filing systems and scheduled appointments for management and responded to customer enquiries and complaints.
• Developed and implemented new administrative systems, such as record management
Cocoa Processing Company Limited, Tema-Ghana Aug. 2007 - Nov. 2007 Business Development Coordinator (Sales Intern)
• Reviewed sales enquiries, prepared and presented monthly sales reports and invoices
• Recorded and dispatched daily and weekly memos and letters to various departments and co-ordinated responses within agreed schedules
• Planned and organised promotional events, and analysed lessons learned from preceding project execution to address improvement opportunities
Professional Trainings
• Enterprise workshop - Introduction to International Entrepreneurs Nov. 2012
• Enterprise workshop - Introducing new products to a global market Sept. 2012
Coventry University College, Coventry- United Kingdom Sept. 2012 - Sept. 2013 MSc. International Business Key Modules: Research Methods Management Accounting For Business Principles of Marketing Business Process Integration Global Supply Chain & Logistics Global Business In Emerging Region International Business &Global Strategy Managing International Trade Dissertation: Evaluation of Mergers and Acquisition In the Oil and Gas industry in West Africa - Nigeria
Central University College, Accra- Ghana Oct. 2005 - Oct. 2009 BSc. Administration (Marketing Option Minor: French) Key Modules: Integrated Marketing Communication Strategic Marketing Sales Management Public Relations in Marketing Accounting Relationship Marketing Service Marketing Economics Dissertation: Managing Technology New Products - The Marketing Implications of the E-Zwich in Ghana.