ناديه Wells

Responsible for the running the day to day operation of the Human Resources Department in a manufacturing operation having an annual average turnover of $13 million and exceptionally high level quality program to NQA Level 1, providing product to top government contractors to the U.S. Departments of Energy and Defense. Responsible for planning, directing, and coordinating human resource management activities to maximize the strategic use of human resources and maintains functions such as employee benefits and compensation, recruitment, policies and procedures, and regulatory compliance; including; Safety of the workforce and development of a superior workforce. Developments of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.

• Developed and conducted training indoctrination and safety classes.
• Monitored, evaluated, and counseled staff of 67 employees.
• Designed and implemented employee incentive programs to increase productivity and customer satisfaction.
• Reduced employee turnover in the company by 80%.
• Maximized revenues through efficient staffing, labor cost controls, and promotions, saving the company over $1.2 million.
• Contributed to lean manufacturing program through improved staffing requirements and cross training and qualifications program.

Joined Al Abraj Holding Company in September of 2006 as the Human Resources / Administration Manager, responsible for administering human resources policies and programs including planning, organizing, developing, implementing, coordinating, and directing all key HR functions for 15000+ managements and labor workers; and taking a lead of the HR & Admin department in its day to day operations. January 2007, I was given additional responsibilities, Marketing/Media and Customer Services Manager (temporary) in that time the company has formed a new identity for the holding company and its 18 subsidiaries assist in the creating and designing company's Logos, brochures and profiles. Also, we have participated in the Ginex exhibition in Abu Dhabi, and it was a success, I took full charge of the set up, media, press, invitations, gift items, etc..,

Assistant to the Managing Director, The Finance Manager and the Sales/Marketing Manager taking charge of the company in their absence.
Ahmar & Wells Trading s.a.l is Operating in Lebanon and the Middle-East as a trading company offering a wide rang of products from international manufacturers throughout exclusive territories. the Exclusive Distributor for various products Operating in Lebanon throughout the Middle East via local Agents and Dealers in the Middle East, Gulf, Saudi Arabia and North America.
Assisted and supported the partners and the management team for commercial and operational business activities and liaison between our international distributors, suppliers and business partners.
Implemented and administered an ongoing marketing program to promote various products.
Wrote and implemented company policy and procedures. Implemented Screened applicants, interviewed selected candidates, recruited and hired support and sales personnel. Assist in designing and implementation the construction of new offices, facilities, regional training center and two separate warehouses.

Human Resources: I was the post’s sole Human Resources Administrator, provided the full range of duties for the administration of the Consulate General personnel program for American, FSN and PSC employees. Administered employees benefits program including; health insurance, housing, transportation, annual bonuses and Airfares. Administers the performance evaluation program, Training, Within Grade Increase and all type of personnel action. Coordinated and administered the Computer Aided Job Evaluations Mechanism. Organizes and arranges Employee’s Award Ceremony program.

Government Coordinator/Passport Controller: Maintained and supervised the process of the issuance of Iqama, Exit-Re-Entry Visas Driving License and Iqama Renewals for all American and FSN employee and their families.

Residential Renovations/Upgrades: Provided guidance and recommendations for all residential furnishings upgrades for post. The overall coordination of both residential make-ready processed for newly arrived American personnel residences, as well as other residences, which is, require upgrades and other work.

Managed the operation of an international recruiting agency; Analyzed, designed and developed the recruiting operation system, implemented and arranged interview system between employer and employee, wrote office policies, procedures, services contract and employment contract. Promoted the recruiting services locally and internationally. Administered payroll and accounting system for the agency. Hosted and arranged hotel reservation, for all visitors from outside Lebanon

Planed and carried out policies relating to all phases of human resources activity by performing the following duties personally or through subordinate supervisors. Recruits, interviews, and selected employees to fill vacant positions. Planed and conducted new employee orientation to foster positive attitude toward company goals. Investigated accidents and prepared reports for insurance carrier. Communicated with company’s physicians whenever needed regarding work capacity evaluations. Conducted wage survey within labor market to determine competitive wage rate. Prepared budget for human resources operations. Conduct and schedule individuals for job-related training to improve work performance. Prepared employee separation notices and related documentation, and conducted exit interviews to determine reasons behind separations. Developed and conducts training to instruct organization managers, supervisors, and workers in supervisory skill, conflict resolution skills. Represented organization at personnel related hearings and investigations. Contracted with outside suppliers to provide employee services, such as canteen, transportation, or relocation service.
Kept records of hired employee characteristics for governmental reporting purposes. Administered manual dexterity tests to applicants. Maintained company’s requirement and procedures to meet with Occupational Safety and Health Association including all types of OSHA training, permits, certificates, and equipment.

As the Personnel Management Specialist, I have subsequently developed regular contact between employees and managers on matters relating to discipline, demotions, grievances, and termination’s; resolved or made recommendation for solutions to these problems, exercising judgment, initiative and discretion’s. Advised employees of their right in connection with appeals. Provided counseling services as requested by either party. Acted as liaison between appropriated fund employees and Office of personnel Management. Supervised the personnel Department and provided Personnel Services for two other Morale, Welfare and Recreation Departments. Analyzed the Training Program and provided feedback data on effectiveness. Supervised and managed the following programs: Staffing, Employee Relation, Employee Development and Classification. Administered recruitment program for all local and stateside position. Developed Job Descriptions, initiated recruitment actions and crediting plans. Rated and ranked applicants against qualifications standards and determined eligibility and qualifications. Promoted internal placement action to improve employee utilization. Developed and conducted training program for all employees upon employment and annually: Customer Service Training, Food Service Sanitation, Standard of Conduct, Fire and Safety Training. Maintained Training records and costs. Coordinated incentive award program, including annual budget appropriations. Reviewed all submissions, monitored manager’s budgets coordinated awards and arranged for award presentation.

I was member of the commissioning group, in preparation for the hospital to become functional; my first assignment was in the Recruiting Department. My responsibilities were as follows:
Screened applications from many different countries for various positions. Categorized them by title, grade, and country to ensure all proper forms are completed and ready for the selection authority. Coordinated with the Saudi government for issuance of working visas. Completed supporting documents needed for the necessary procedures for visa requirement. Arranged travel package, which included but was not limited to; Airline Tickets, welcome aboard package, which contains: housing, transportation, school, childcare, map and recreation information to include Country and Company Regulations. Processed and issued temporary ID in replacement of Passport. As Personnel Supervisor. I implemented a Recruitment and personnel folder filing system for over 2500 employees, implemented and conducted New Hire Orientation, assisted in announcement for vacancies locally and internationally and ensured all personnel actions were properly completed. Prepared strength statistics report; weekly/monthly and annually and submitted to Head Quarters. I was also responsible for the process of Exit and/or Exit/Re-entry visas as required. Maintained current Organizational chart and provided advice to the manager on the necessity of recruitment, business adverse action, promotion and changing of categories. As Employee Relation officer and Passport Controller, I was responsible for approximately 3000 Passports for employees and their dependents.