نادية خميس سرور الشامسي, Administrator

نادية خميس سرور الشامسي

Administrator

Derpartment of Culture And Tourism

Location
United Arab Emirates - Al Ain
Education
Diploma, nformation Technology Systems Field And Network Support)
Experience
20 years, 6 months

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Work Experience

Total years of experience :20 years, 6 months

Administrator at Derpartment of Culture And Tourism
  • United Arab Emirates - Al Ain
  • My current job since May 2015

Conducting exhibition tours for visitors, groups, VIP guests etc.
Taking bookings for tours, educational workshops, public program events etc.
Receiving and welcoming visitors to exhibitions and events.
Attending to the reception area
Dealing with phone calls and phone enquiries.
Providing information in the form of brochures, maps, etc.
Responding to visitor enquiries about events and programs.
Handling and recording visitor comments and complaints.
Recording information about visitors and visitor numbers.
Communicate and coordinate with the management of other museums and customer service centers of the department and inform the service sector unit (Musanada) of the problems that arise in the museum for the necessary maintenance.
Complete all financial matters related to petty cash and to submit purchase orders in the purchasing system of Al Ain Palace Museum.
Make reservations for the Al Ain Palace Museum for government departments, local departments and local community institutions for workshops and meetings in the museum hall

Trainee Associate at Etihad Airways
  • United Arab Emirates - Al Ain
  • May 2012 to April 2015

Auditing airline tickets. Checking the fares on the CRS SITA system
Ensure that the information required for accounting sales in Oracle and REVERA is provided by stations and the accounts are reconciled
Ensure sales/refunds reported by offline service providers / follow up for collection as per the payment term agreed as per SPOSM contract.
Accounting of passenger sales and flown in Revenue accounting system and oracle financial accounting as per the industry standards and IATA guidelines.
Accounting and verification of Passenger Daily sales reports/ ticket fares / RBDs/ IATA fare calculation /refund calculations
Accounting of monthly sales and interline transactions in ERP Finance System.

Tech/Data Maintenance at GIS
  • United Arab Emirates - Al Ain
  • July 2002 to February 2011

Updating NE GIS maps, CAD drawings etc….
Fibre management system
Micro station drawing works
Handling Data Duct Clean
Editing Plant map, base map and clean up
Completion project update plant map and Schematic

Education

Diploma, nformation Technology Systems Field And Network Support)
  • at Abu Dhabi Vocational Education & Training Institute
  • July 2013

Set Up a Small Scale Network Designed, installed, and configured a 25 computer peer-to-peer network. Designed, installed, and configured a 25 computer router based network with wireless capabilities. Set up wireless security protocols. Troubleshot simple network environment hardware and software problems. Configured TCP/IP settings on client and server computers. Perform Sever Administration in a Small Business Environment Installed Windows Server 2003 and Windows XP operating systems. Configured Windows Server 2003 services including DNS, DHCP, and Active Directory. Managed Windows domains in an Active Directory environment. Configured and monitored user profiles. Configured and maintained group, user, and domain policies. Create Databases in a Business Environment Identified business processes and workflows in different business scenarios. Translated the business processes into database designs using ERM modeling. Created a database in Microsoft Access 2007 based on an ERM Created a database application based on a business process using custom forms and reports. Database Implementation Project Created ERM for a database to house the information of a small car sales company Implemented the ERM into an Access database housing 6 tables, 3 views, 6 forms, and 3 reports

Specialties & Skills

Network Applications
Windows XP Professional
Windows Server 2003
B2B Integration
Wireless Routers
BROCHURE DESIGN
CUSTOMER SERVICE
EXHIBITIONS
FINANCIAL
GOVERNMENT
MEETING FACILITATION
PURCHASING
RECEIVING
RECEPTIONIST
RECORDING

Languages

Arabic
Native Speaker
English
Expert