Customer service coordinator
ICT Property Management
Total years of experience :7 years, 11 months
Effectively managing large amounts of incoming calls
• Identifying and assess customer’s needs to achieve satisfaction
• Building sustainable relationships of trust through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Meeting personal/team sales targets and call handling quotas
• Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keeping records of customer interactions, processing customer accounts and filing documents
• Following communication procedures, guidelines and policies
• Providing daily, weekly and monthly reports
listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
negotiating on price, costs, delivery and specifications with buyers and managers; making long-last relationships with customers, hitting targets, tour guiding.
2014- 2015
Daily staff training, coaching, orientating, daily staff briefing meetings, supervising the daily operations inside of the store, daily contact with suppliers, making orders, making long term relationships with customers, staff appraisals, ensure store safety, ensure safety and wellbeing of animals, utilizing surveillance equipment.
Taking minutes, making daily, weekly and monthly reports for Sales& Marketing Team, answering all the calls and making appointments with companies, closely cooperating with Front Office Team and other department, sorting and archiving all the documentation for Sales & Marketing department.
answering phones and operate a switchboard.
transfer calls to specific people.
answering inquiries about company.
greeting visitors warmly and making sure they are comfortable.
scheduling meetings and conference rooms.
coordinate mail flow in and out of office.
making bookings/reservations for walk in or guests through the phone (booking.com, res.net, reservations through e-mail)
selling rooms, negotiating room price
cancelling reservations from booking.com using fax
coordinating office activities
handle phone calls from people calling in sick.
gather personal and insurance information.
arrange appointments
Cashiering
making room keys
entering CID’s
sending emails and faxes.
performing basic bookkeeping, filing, and clerical duties.
preparing travel vouchers.
taking and relay messages.
updating appointment calendars.
schedule follow-up appointments
Greeting patients warmly and determining their needs
Making appointments, forwarding patients to the relevant individuals or departments,
Recommending merchandise based on individual requirements
Advising patients on utilization and care of merchandise
Providing advice to patients regarding particular products or services
Making long-term relations with patients