Office Manager
British Arabian Chartered Surveyors
Total des années d'expérience :20 years, 0 Mois
• Manage office operations to ensure efficiency and productivity.
• Manage relations with clients.
• Handle customer inquiries and complaints
• Provide support to the MD and Valuation team.
• Provide assistance and preparation of valuations Reports.
• Maintaining an accurate database of valuations and clients.
• General administrative and marketing duties including sending
e-marketing campaigns and coordinating the distribution of
large mail outs.
• Assisting with Arabic translation as required.
• Issuing of fee invoices and tracking of payments.
• Maintain leave chart.
• Liaison with the external PRO.
• Manage petty cash
• Design company forms.
•Responsibility to ensure all account applications received from the clients is complete and accurate before they are sent to the account opening team.
•Communication of log in details and funding procedures to clients as soon as the account is opened.
•Liaisons with compliance to ensure all clients meet AML/OFAC requirements.
•Developing and managing a portfolio of both English and Arabic speaking
Clientele based in the region. My portfolio consisted of both Retail and
Professional clientele.
•Ensuring clients were comfortable with using the product and provide further guidance and education via conference call or in person.
•Conducting onsite customer training seminars and conferences using Microsoft PowerPoint, which included information about the US Equity and Options Markets, trading platforms & trading basics.
•Creating and distributing user-friendly product information handbooks in both Arabic and English.
•Resolving client’s general queries and ensure that their needs are met whilst ensuring company policy and industry regulations are observed.
•Responsible for management reporting of leads, accounts and key metrics.
•Providing administrative support to the VP of Middle East.
•Handling of accounting related issues such as processing monthly invoices and expenses as well as managing relationships with business vendors.
•Provide expert guidance and leadership to more junior staff.
•Working as key liaison with DIFC for various Government and corporate
related services of the company.
•Responsible for the after sales procedures, and the coordinating with service centers and suppliers for the repaired or refunded stocks.
•Direct contact with customers in order to inform them about the status of
their items. Day to day follow up reports.
•Universal customer service representative, responsible for lines billing and all the services (invoicing, changing SIM cards, numbers, line transfer, …etc). In Addition to my basic role in the telemarketing process for any new service presented.
•Teaching computer courses for kids (K.G, Elementary) using special and
Unique techniques in order to make it easier for them, and also preparing for the School’s activities (celebrations, picnics)
• Responsible for receiving and translating the company’s commercial
correspondences.
• Direct contact with clients, coordination with banks.