Night Auditor
Mint Hotel
Total years of experience :2 years, 11 Months
Providing friendly, efficient and hospitable service at front desk
Providing efficient and friendly check in and checkout service.
Verifying the CC at the time of check in for authorization and check out for payment of bills using both methods by Opera and from PDQ’s if Opera failed to take authorization or payment of bills.
Post charges to guest rooms and house accounts.
Addressed customers inquires which are specially generated at night time and assisting my colleagues and other departments.
Assist with the health and safety and fire prevention by doing security checks and fire walks at the hotel. Monitoring all fire/intruder alarm systems, including assisting in emergency and evacuation procedures ensuring guest feel secure in the duration of their stay in.
Checking security, door locks, fire walks ensuring that guests should feel secure. Remaining calm and alert, especially during emergency or heavy hotel activity especially on Fridays and Saturdays night.
Running the night audit through Opera V5 system of the City Inn later on completing all the reports for the night and forwarding Mails required for the next day.
Getting the reports from Serve Base and Micros and putting those figures in System, and balancing the variances.
Balancing all revenue departments and credit card receipts. Verifying cash intake and the accuracy of all hotel accounts.
Forwarding both Systems reports and manual night audit file to Accounts department.
Greeting guests, taking orders and suggesting the various food items.
Defrosting the products, proving, preparing pizzas and bakes, pretzels and cooking them at correct temperature.
Cash closing, stock taking and indenting for the stock.
Ensure that the health and safety regulations are complied with and applied at the work place, notably HACCP standards.
Welcoming guests, allotting the tables, taking orders, serving them appropriately.
Ensure that there is compliance with the work legislation in our restaurant.
Check the quality and the presentation of the dishes served.
Took part in the organization of the work of apprentices.
Establish good relationships with the guests to ensure increased loyalty.
Ensure that the health and safety regulations are complied with and applied at the work place, notably HACCP standards.
Greeting guests, taking orders, offering appetizers, suggesting the menu items, delivering orders correctly and quickly and processing payment.
Keeping restaurant clean while working, resetting the section and restaurant for the next day business.
Hand over the shift cash to Manager.
Understanding their needs of the guest, offering assistance in selecting Wines.
Responsible for keeping the bar stock with supplies.
Establish good relationships with the guests to ensure increased loyalty.
Ensure that the health and safety regulations are complied with and applied at the work place, notably HACCP standards.
Provide quality service for all guests both in terms of the level of service and rapport with the customers
In charge for bar inventory.
Using the telephone and computer system that holds the booking and billing programs for the hotel.
Done booking for restaurant, functions and guest rooms and handle the payments for these bookings.
As a receptionist I am responsible for the shift cash, safe and it’s content on the shift.
I also greet guests and deal with their personal requests on arrival and departure from the hotel.
Dress and relay tables for functions, weddings and general restaurant use, including conferences.
Did multiple types of services, including family, silver and wine.
Also helped to train the students who come for their industrial training.