Administration Officer
KUWAIT OIL COMPANY(K.O.C)
Total years of experience :6 years, 1 month
•Organized and maintained the business office including payroll, new employee orientation, benefits coordination and compliance.
•Created agendas, organized and hosted special events, facilitated and scheduled employee orientation and managed the calendar.
•HR functions such as updating employee records and conducted training and development programs to employees.
•Process documents in all government & non-government offices such as immigration, embassies, customs, municipality, banks, etc.
•Prepared invoices, payment requests, purchase order, bank transfer letters, cheques, memos, letters, and other documents using word processing, spreadsheet, and/or presentation software.
•Worked in QuickBooks and Tram Software for the payroll and creating other accounts reports.
•Developed forms and procedures, organized quarterly staff meeting/luncheons within a budget.
•Organized Managing Director & staff business trips with cost effective travel arrangement.
•Liaising with an insurance agent on medical policy matters, handles medical claims submissions.
•Created new bank accounts to new employees & prepared office business cards, employee’s ids.
•Maintain contact with the customers and agents, delivered exceptional customer service to clients.
•Answered incoming telephone inquiries, Packed manufactured goods for customer pick-ups.
•Managed accounts details in Tally ERP, generated annual audit and future budget reports.
•Upkeep office and pantry cleanliness, maintain supply & inventory of office relates merchandise.
•Used Outlook, Work, Excel and PowerPoint to generate company data and files.
•Secures financial information by completing database backups.
Accomplishments:
•Developed and implemented client service program, which expanded small-to-medium client base 35%.
•Coordinated team events and town hall activities at the best yet economical locations - saved expenses by 20%.
•Instituted systems and procedures for general accounting and human resource functions, which brought more consistency and reduced mistakes.
•Provided exceptional support to manager co-workers which increased overall efficiency by 30%.
•Reduced Workers compensation cost 40 %( 10000KWD/annually) by improving safety plans and implementing employee training, management accountability, and equipment security.
•Collaborated with other departments of the company to centralize the customer database for easy retrieval of information.
•Prepare Invoices for construction billing to the clients, prepare and submit employees’ salary transfer to the bank.
•Regularly updated employee documentation and records with information pertaining to residency/ employment status in line with relevant legislation.
•Constructed a precise administrative framework with well-defined systems and processes to ensure uniformity and integrity of operations worldwide.
•Adopted a proven and functional methodology to conduct a fair employee demobilization activity as well as ensuring minimal conflict, disappointment and delays.
•Updating databases with confidential and relevant information.
•Prepare the master internal and customer stock inventory listings.
•Created contracts for all incoming contractors and manage all new hire paperwork.
•Received all incoming calls from clients and customers in a professional manner.
•Arrange for payment of office account payables (Utility bills and Rentals).
Accomplishments:
•The Streamlined ordering process for the office supplies, reducing the number of unexpected orders by 50% per month.
•Provided cost effective travel arrangement and flight ticket booking to employers and employees within the budget.
•Provided backup support to other departments which were highly admired by the Manager.
•Created PowerPoint presentations that were successfully used for business development.
•Managed all reception area works at the front the desk of the office.
•Maintained expenses/purchases within the office budget.
•Provide assistance to the Admin Manager in all administrative and HR tasks and activities.
•Assists the company’s accountant in preparation & counter-checking month-end financial report.
•Managed inventory and office budgeting for supplies for the busy office of 48 employees.
•Handled customer complaints or any major incidents related to company’s products and services
•Modified policies and processes to embed a compliance -driven environment with respect to local Government and legal requirements as well as organization’s vision and mission.
Accomplishments:
•Answered incoming calls(Avg 20/day) resolve issues with both customers and billing department
•Introduced a user -friendly electronic filing system which reduced file retrieval time by 30%.
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