SAP Implementor
Miraco Carrier
Total years of experience :7 years, 7 Months
Leading the implementation of QM Module.
Modifying / customizing reports and applications of Ready Made Modules (SD) to meet the users’ requirements.
Implementing some SD functions ( Rebate, Sales Engineer in Sales order )
Assisting in customizing SD module for a new company using SAP ECC 6.0
Analyzing the users’ requirements based on the business process.
Member in CRM Implementation team: Implementing the Call Center activities.
Responsible for IT Quality System Maintenance
Conducting annual gap assessments for IT controls to identify control gaps
Conducting periodic tests for IT control activities to ensure compliance with Sarbanes Oxley control objectives
Setting corrective action plans for eliminating control deficiencies and improving the effectiveness of controls and procedures
Ensuring IT compliance with corporate policies
Documenting and maintaining IT Procedures
Managing IT quality systems (ISO 9001 and ACE) and assuring compliance with them
Analyzing IT processes and finding opportunities for improvement of their efficiency
Set, execute and control the IT security policy
Measuring customer satisfaction and setting action plans for increasing it
Setting annual training plan and budget and coordinating training courses
Preventive Maintenance
Internal Quality Audits
Review quality reports and drive actions to improve quality
Coordination and driver of continuous improvement program
Document and/or review all procedures and processes
Deploy network equipment
Maintain and monitors network performance and anticipates needed changes to optimize performance
Configure routers, switches, and firewalls
Make recommendations to management concerning network upgrades
Document all network maintenance and upgrades
Monitor VPN connection to Mother Company (UTC)
Design, configure and troubleshoot IP Telephony call manager
Plan and implement VoIP in all Miraco sites
Maintain current network security and recommend and implement new technology that monitors network security
Implement the network configuration backup
Designs and tests configurations necessary for enhanced performance
Plan and implement redundancy of VPN connectivity to all company branches
Network monitoring and managing using Cisco works software
Monitor LAN & WAN connection for Company Network
Network monitoring
System Administration
• BSc, Cairo University, Faculty of Engineering, Egypt, July 2001. Major: Electronic and Communications. • Secondary School Certificate, Gezira Experimental Language School, Egypt,1996 • Graduation Project: WAP control of Home Appliances using Mobile Phones • Summer Training: 2 years in Sabour Group (Communication Department) and 1 year in El Ahly for Construction Development (Communication Department)