Nahid Begum Latif

Training and implementation of employment advisors for Disadvantaged people in Saudi Arabia

Delivery of disability awareness
Train the trainer
Employability Skills
Business development
Soft skills
Mentoring & Coaching staff
Reporting
Working in line with Sharia Law
working with Hafiz data base & Gosee
Alignment of benefits for families
Awareness of health & safety of Disability in work places
Delivering presentations
1-2-1 coaching and development for end user
customer journey approach documenting all procedures
working closely with Disadvantaged families
marketing of services
outreach work
charitable awareness
self esteem- confidence building
interviews techniques
customer services delivery
employer engagement meetings
training
implementation of training

TBG Learning

Business Development Executive / Employer Engagement Executive

Responsibilities
• New Business Development,
• Sales calls
• Record of identifying new opportunities
• Proven track record in closing new business
• Ability to deliver sales targets and KPI's
• Ability to engage at director level
• Expertise in consultative sales
• Demonstrable expertise of an ability to engage with and influence wide and varied groups of stakeholders, including key players in external agencies
• High degree of commercial acumen and awareness of e-learning and apprenticeship landscape
Reporting
• Training needs analysis for companies based on their organisational chart
• Delivering Presentations to companies on Product
• Delivering sales training and mentoring for employees
• Attending Networking Events
• Building national accounts and maintaining relationships,
• Recruitment & Selection of vacancies for the welfare to work sector
• Partnership management
• National travel and management of existing accounts
• Evaluating a business and assessing its potential
• Using tools and parameters such as marketing
• sales, information management
• Customer service
• Gathering customers and competitors
• Generating leads for probable sales
• Following up on sales activity, Formal proposal writing for SLA and KPI agreed with large key accounts.
• Strong presentation and negotiation skills
• Contacting and communicating with high end decision makers
• Ability to follow up with clients in a timely professional manner
• Good knowledge of Customer Marketing Databases and how to use them
• Record in new business development within the SME sector, maintaining key accounts
• Participation in team building and sales training events
• Performance monitoring of account executives and account teams,
• Address client concerns and ensure the resolution of issues in a timely manner
• Maintaining contact with clients - giving them regular updates, following the process to insure the end user is satisfied with training and delivery from feedback
• Oversee existing campaigns to grow key accounts
• Delivering on-going market analysis and assessment of competitors.
• Retain accounts through the development of strong relationships with key figures in the business.
• National travel for achieving national accounts and delivering results.
• Target driven
• Selling commercial training and bespoke training to companies
• Achieving turnover of £20, 000 in commercial training in 6 months.
• SFA funded qualifications £ 534, 000 in 1.5 years
• Retention of learners through government funded training,
• Employer Engagement
• Learner engagement, setting up stakeholders for referrals for training and apprenticeships.
• Knowledge of Skills Funding Agency and government contracts of deliverance and loans procedures for 25 +

EOS/ Four Star
July 2011-Aug 2011
Outcomes Officer/ Employer Engagement Officer

• Employer Liaison to verify job outcomes and collecting outstanding signatures for funding purposes.
• Verifying sustainability of job outcome, also relationship building with existing employers for vacancies. Offering training and development for existing staff and new.
• Engaging with employers to support their recruitment needs in the future, through government grants.

• Set up of an affective referral system for Job Centre Plus.
• Maintaining relationships within Job Centre Advisors and Managers
• Maintaining a professional business manner for our business and DWP
• Assuring high standards of feedback is communicated throughout all areas
• To deliver professional People Serve work ethics at all times
• LSC- Learning Skills Council referrals for potential NVQ’S for customer services, retail Warehouse and Storage.
• Employer Engagement for Apprenticeships or 17-25
• Work Placement Mentor support sourcing and placing in line with Health & Safety
• Engaging with DWP advisor meetings for with individual Job Centre results.
• Reporting at all levels, for figures on a monthly basis for each area
• Marketing other provisions for the company
• Partnership relationship within the local area of businesses, and other providers
• Promoting People Serve at organized events for Welfare to Work
• Communicating new provisions for customers at all levels
• Assess prospective learners; assess their needs, experience, skills and career aspiration to ensure they are referred to the most suitable provision.
• Generate new business to ensure the team income generation targets are consistently achieved.
• Maintain professional relationships with Advisors, companies etc in order for business targets to be achieved
• Mentoring & Identifying different skills set for individuals.
• Working with people with barriers to work
• Maintain good relationships with Businesses in Midlands
• Mentoring delivering Personnel Soft Skills
• Canvassing for new business- and potential vacancies
• Adhering to Administration structures for company.
• Assuring Positive outcomes maintain stability of employment for 13 weeks
• Liaising with New & existing Business for Work Experience Placements for learners organizing interviews for placement.
• Attending company visits- to gain new business.

Senior Response (Birmingham, B97)
Telephone Contact Officer/Supervisor
March 2006 -Oct 2007
• Booking appointments for people who are hard of hearing
• Personnel development plans
• Mentoring/coaching 121
• Training and development for individuals
• Working towards targets for Customer service /Training customer services
• Arranging exhibition visits for the elderly with hearing difficulties, and providing them with a range of modern technology to assist with their needs
• Selling protection plans and life insurance for those above the age of 50.
• Working on Endowment Finance projects such as Key point
• Taking charge of the Telemarketing systems (TMS)
• Supervising evening team of 12 agents to insure targets were met
• Maintaining KPI stats for monthly meetings, where directors would attend.

RS Motors Property Management Ltd (Birmingham, B11)
Sales Manager / Property Officer
Nov 2004 to March 2006
• Ensuring checks were made on new vehicles that were being bought into the business
• Placing advertisements for vehicles, to be purchased.
• Assisting with customer needs, delivering excellent customer service.
• Arranging of body work for cars and valets
• Ordering and supplying technical parts
• Liaising directly with DVLA to ensure all documentations were correct and up to date
• Contract selling
• Handling large amounts cash and making sure the company finances were correct and up to date
• Office Management - Making sure tasks were being dealt with in a correct and professional manner

Vehicle Remarketing Solutions (Coventry)
Customer Relationship Manager / Sales Team Manager
August 2004 to October Short Term Contract

• Customer Service
• Managing of Client base of 2000 companies, insuring a 50 % turnaround is made for business in sales
• Providing 1-1 Training and development sessions to the Sales Team
• Helping with the Marketing side of the business
• Attending Sales meeting and taking minutes
• Market Research
• Attending auctions and purchasing vehicles
• Recruiting new staff and ensuring all safety / police checks are completed in time
• Cold calling
• Distribution of Portfolio's to Account Managers (under strict instructions to meet deadlines)

Capita Business Services (Coventry) London Congestion Charging
Call Centre Manager
Oct 2003 to Aug 2004
• Dealing with inbound payments
• Providing coaching and development needs to team members
• Monitoring of KPI-S SLA
• Interviewing / recruiting candidates for job roles within the company
• Setting Objectives and acting as Appraisal Manager
• Attending meetings and taking notes
• Preparing PowerPoint presentations
• Being part of the Social Committee and organising team events
• Monitoring individual team members on their quality of calls being made and providing assistance as to how their communication skills could be enhanced
• Designing and developed training material

Teleperformance UK
Account Manager/ Training Executive
2001-2004
• Delivery of sales and product training for campaigns
• Managing utilities campaigns (British Gas, N Power, Powergen)
• Telemarketing
• Quality performance of sales
• 1-2-1's PDP's
• Managed 60 seat call centre 3 team Leaders for utilities campaign
• Managing recruitment, sales training, Product for new telesales reps
• Relationship management of client
• Reports daily basis to client
• Complaints handling
• Quality Process management of sales
• Mystery shopper
• Incentives
• Induction
• Field Based training nationally
• Delivering presentations for stakeholders
• Account management
• Recruitment of campaigns

British Gas (Centrica)
Training Officer/ Customer Services Manager
1998-2001
• Delivery of sales and product training for campaigns
• Induction
• Field Based training nationally
• Delivering presentations for stakeholders
• Account management
• Recruitment of campaign
• Delivery of Gas and electricity learning
• Call centre management
• Customers complaints
• Systems training
• Recruitment
• 1-2-1's mentoring & coaching
• Service level agreements & KPI's
• Refresher customer service training
• Complaints handling
• Ofgem statistics
• Reporting
• New customers accounts
• Meter exchanges
• DSPA- customer transfers