Najia Rizvi

 Currently assigned to Clinical Care Improvement Training Program at Hamad Healthcare Quality Institute. A classroom education and intensive small-group coaching program that seeks to teach HMC physicians the tools of Quality Improvement and to guide them as they design and undertake their own Quality Improvement projects across HMC departments.

o Responsible for organizing clinical care trainings for participants spanning all levels of medical practice. Liaising with different departments to execute the events successfully. Communicating with various levels of stakeholders to ensure maximum participation. Documenting evaluation of program, outcomes, meetings and presentations.
o Gaining experience on scientific ways of conducting workshops, giving effective presentations, a revision of soft skills and topics related to project management, quality and statistics in healthcare.

 Assigned to the Project - ‘Qatar Early Warning System’ for 6 months. A patient safety program developed to address early recognition and management of deteriorating patients across HMC hospitals.
o Responsibilities included staff training in recognizing early warning signs and actions required, conducting promotional activities and establishing internal and external communication guidelines for the international launch event of the project, liaising with vendors for purchase planning

 Assigned to Project Management Office for one and half year.
o Responsibilities included project planning, monitoring and controlling activities, documentation. Monitoring project timelines and milestones using appropriate project management tools

 Worked on Microsoft office including Word, PowerPoint, Excel, Microsoft Project, Microsoft Visio; Others - Skills Db Pro, Promodel Process Simulator, SharePoint.
 Successfully completed Six Sigma Green belt certification, participated in various internal project management trainings and several internal trainings as per JCI compliance.

 Responsible for the day to day operations, implementation, monitoring of services, quality and utilization standards
 Communicating with patients and their relatives on a daily basis for feedback on hospital services
 Managing the feedback system to ensure highest satisfaction
 Responsible for formulating systems and processes and modifying them based on feedback
 Coordinating with various facility & support services for ensuring and maintaining operational efficiency
 Training and developing the employees and staff for improving efficiency, promoting a competitive environment and enhancing teamwork
 Employing cost cutting strategies and optimizing resources allocation
 Coordinating with various Head of Departments for Internal Audit process, implementing procedures, protocols for the compliances under the NABH quality standards
 As a part of quality team, led Apollo BSR into achieving NABH (National Accreditation Board for Hospitals & Healthcare Providers). Apollo Bhilai became the second hospital in state of Chhattisgarh, India to be accredited

State Program Manager State Health & Family Welfare Bureau, Maharashtra Government. April 2011 - Feb 2012

City Program Manager Nagpur Municipal Corporation, Maharashtra Government. July 2009 - March 2011


Area of Expertise
❖ Monitoring & Evaluation
❖ Planning & Implementation
❖ Organizing & coordination
❖ Report Writing
❖ Research Proposals


Training Attended/Paper
❖ Study of Casualty Services & Bio-Medical Waste Management at various hospitals at Society for Social Services, Madhya Bharat Chapter, Bhilai, Chhattisgarh
❖ Study of Materials Department at Medwin Hospitals, Hyderabad, Andhra Pradesh.
❖ General Administration of CHL-Apollo Hospitals at CHL-Apollo Hospitals, Indore, Madhya Pradesh
❖ Management Development Programme in Leadership & Strategic Management of NRHM
❖ Assessment of implementation status of ARSH in Rajasthan (Dissertation Study) at United Nations Population Fund (UNFPA, Jaipur)
❖ Village level Health Planning & Impact assessment of "Swasthya Panchayat Yojna" at State Health Resource Centre, Raipur C.G
❖ N Rizvi. HR issues in Community Health Workers: Insights from Swasthya Panchayat Yojna. Paper presented at: National Conference on Governance and Healthcare: Emerging Challenges; 2008 Nov 29-30; Jaipur, India