Former Assistant Head of HR & Corporate Support Services: IT,Corporate Communications & HR Assistant
ELNG : Mubadala Petroleum & IPIC) & First Select
Total years of experience :12 years, 6 months
Key Responsibilities:
☼ Provide executive administrative support in IT, Corporate Communication and HR to ensure that operations are maintained in an effective, up to date and accurate manner, and are provided with the resources to make effective decisions.
☼ Coordinate and moderate corporate communications within the division.
☼ Assist with the preparation of procedures and build effective PowerPoint presentations.
☼ Provide executive support in Procurement/ Tendering to handle and implement projects: Analyse project needs, market conditions and suppliers/ tenders proposals.
☼ Attend internal and external meetings: compose routine correspondence and reports, greet and assist visitors, answer phones and respond to inquiries.
☼ Perform other related duties as required.
Projects & Achievements:
☼ IT Projects:
Company Statistical Study of Black Berry (Q10) Cost-du (Procurement & Tendering)
Company Market Scope - iPad 32 GB & Samsung S4 (Procurement & Tendering)
Company Assets Management Solution "Fixed Asset System" (Procurement & Tendering)
Company IT/ AV Al Dar HQ New office - KPSW (Procurement & Tendering)
Company General IT Solution - Injazat Data Systems.
☼ Corporate Communications Projects:
Company Stock Control & Management
Company Employee’s Personal Hygiene Etiquette (PowerPoint presentation)
Company Mawaqif Prepaid Parking Card (Procurement)
Company First Iftar Event
Company Newspapers - Abu Dhabi Media (Procurement)
☼ HR Communications Project:
Company Healthy Ramadan (PowerPoint presentation)
Key Responsibilities:
☼ Provide executive administrative support to develop and implement marketing management policies.
☼ Work with management team on planning organizational needs and preparing plans, goals, objectives, or criteria for marketing management processes.
☼ Evaluate Sales/ Marketing performances: Analyze customer research, market conditions, competitor data, and ensure effective communications with clients to handle and respond to their enquiries.
☼ Provide executive support in management and marketing to organize IDEX Exhibition.
Key Responsibilities:
☼ Provide executive administrative support to develop and implement Sales/ Marketing strategies in order to achieve the segmented business objectives, and create solutions that create customer value.
☼ Implement Marketing plan alterations as needed and maintain a highly ethical and professional Sales approach.
☼ Evaluate Sales/ Marketing performances: Analyze customer research, market conditions and competitor data.
☼ Provide executive management support to organize events, and assist customers and respond to their enquiries.
Key Responsibilities:
☼ Provide executive support in management and customer services to organize the UAE 39th National Day Event.
☼ Ensure excellent customer services and quality delivery.
☼ Prepare and provide a poetry evening.
Key Responsibilities:
☼ Coordinate and moderate all Marketing/ Sales activities.
☼ Obtain and evaluate all relevant information to handle product, service inquiries, pricing and delivery information.
☼ Ensure effective communications with clients to handle and respond to their enquiries, and follow up on their interactions to resolve their complaints.
Clearing & Settlement Financial Markets Department
☼ In conjunction with Leonardo da Vinci Higher College of Engineering, Paris
Key Responsibilities:
☼ Provide executive administrative and technical support to develop and implement a clearing solution to secure SecFinex Market in the computer system of LCH Clearnet (London Clearing House).
☼ Assist Project managers, Business analyst team and programmers to ensure that operations are maintained in an effective, up to date and accurate manner, and are provided with the resources to make effective decisions.
☼ Coordinate and moderate interactions and communications between each participant department in the project.
☼ Fix and repair Databases error messages, update Databases, and develop tools for messages Swift control.
Sales Department
☼ In conjunction with Cergy Pontoise University, Paris
Key Responsibilities:
☼ Provide executive administrative support in IT, Sales and Marketing to implement plans, goals, criteria for management processes, and plan alterations as needed.
☼ Work with Marketing Product managers to develop Digital Media policies, involve Digital Marketing performance, and provide detailed advice on cost effective approaches to improve business plans.
E-Business Department
☼ In conjunction with Pierre and Marie Curie University, Paris VI
Key Responsibilities:
☼ Manage undergoing IT project and ensure that operations are maintained in an effective, up to date and accurate manner, and are provided with the resources to make effective decisions.
☼ Work with E-Business team and programmers to enforce IT policies, and trace project progress.
☼ Gather and analyse business trends/ needs, and detailed specifications to create and execute electronic strategy plan for selling products and services online.
☼ Coordinate and moderate interactions and communications between each participant department in the project, and validate functionalities developed with various participants.
☼ Create Databases and queries to extract Data following the client request.
Projects Achieved:
☼ Develop and implement GRITA Staff Directory (Staff Service Software System)
Key Responsibilities:
☼ Manage administration and organize workflow to meet customer timeframes.
☼ Coordinate and ensure effective communications with customers and internal departments to handle and respond promptly to customers enquiries, and follow up on their interactions to resolve their complaints.
☼ Process orders, forms, applications and requests, and maintain customer databases.
Engineering Department
☼ In conjunction with Moulay Ismail University Higher College of Technology
Key Responsibilities:
☼ Manage undergoing IT project and trace project progress.
☼ Ensure effective interactions and communications between Business analyst team and clients to define business requirements that drive analysis and design of quality technical solutions.
☼ Develop new programming code and create Database and queries to extract Data following the client request.
☼ Define risk Management.
Internship Projects Achieved:
☼ Develop and implement FESELEC (Business Management Software System)
Sales Department
☼ In conjunction with Moulay Ismail University Higher College of Technology
Key Responsibilities:
☼ Manage sales and coordinate all Marketing/ Sales activities.
☼ Provide executive administrative support to provide updates on market performance daily, weekly and monthly.
☼ Maintain regular suppliers contact.
Internship Projects Achieved:
☼ Develop and implement HR Management (Staff Service Software System)
☼ Set up a Multiple Choice Question Software System
Engineering Department
☼ In conjunction with Moulay Ismail University Higher College of Technology
Key Responsibilities:
☼ Perform installation, setup, configuration, upgrading and maintenance of desktop PC, OS, software, and related peripherals.
☼ General software and hardware repair of computers as well as machine setup.
☼ Provide executive technical support in Network Installation and Customer Service.
Internship Projects Achieved:
☼ Develop and implement Man-machine Interface (Web Application)
☼ Set up a DNS Server Configuration
Key Responsibilities:
☼ Provide executive administrative support to develop and implement administrative management policies.
☼ Work on planning organizational needs, and preparing plans and objectives for Management processes.
☼ Ensure effective communications with clients to handle and respond to their enquiries.
